Physical Therapy Technician

Tidewater Physicians Multispecialty Group P C; Newport News (VA); On-site; USD 38,000 - 50,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C in Newport News, Virginia is seeking a Physical Therapist Technician to provide effective customer service and ensure efficient operations in the clinic.

The ideal candidate will manage patient inquiries, schedule appointments, maintain medical records, and assist with insurance claims. A degree in Kinesiology is preferred, along with strong communication and multi-tasking skills.

Qualifications

• Ability to work scheduled hours as defined in the job offer.
• Ability to exhibit emotional maturity.
• Ability to concentrate on details in a busy environment.
• Ability to maintain confidentiality.
• Ability to deal with the public effectively and patiently.

Responsibilities

• Answers patient questions and directs requests to appropriate staff.
• Schedules new and reschedules current patients as needed.
• Prepares paperwork and physical environment for patients.
• Maintains medical records and keeps charts compliant.
• Works with insurance sources for claims and patient understanding.

Skills

Interpersonal communication

Multi-tasking

Education

Associates Degree or Bachelor’s Degree in Kinesiology

Job description

Position Summary

The Physical Therapist Technician is responsible for tasks delegated to her/him to provide effective customer service, quality of rehabilitation procedures, and to ensure a smooth operation for the clinic.

Major Duties and Responsibilities

• Answers patient questions quickly, politely, and directs patient requests to the appropriate staff.
• Contact and schedule new patients and reschedule current patients and no‑shows as needed.
• Prepare paperwork and physical environment for the patient.
• Maintains the medical record for each patient and keeps charts in compliance with necessary forms.
• Demonstrates the knowledge and skill necessary to service patients based on their plan of treatment.
• Works with referral and insurance sources to obtain information needed to file insurance claims, facilitate understanding with patients and to work within assigned benefits.
• Provides patients with an exit questionnaire upon patient discharge.
• Other duties as assigned.

Qualifications – Knowledge, Skills and Abilities

• Ability to work scheduled hours as defined in the job offer.
• Ability to exhibit emotional maturity.
• Ability to concentrate on details in a busy environment.
• Ability to maintain confidentiality.
• Ability to deal with the public effectively and patiently.
• Ability to speak clearly and understandably.
• Ability to create and maintain strong relationships with employees, referral sources and patients.
• Skill in interpersonal communication.
• Skill in multi‑tasking.

Education / Training / Requirements

• Associates Degree or Bachelor’s Degree in Kinesiology preferred.
• One to three months related experience.
• Current CPR certification.

Physical Demands

• Ability to stand and walk for long periods of time.
• Ability to sit for extended periods of time.
• Ability to climb or balance for limited periods of time.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs.
• Ability to grasp and hold up to 25 lbs.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Ability to smell.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail
• Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non‑essential by an asterisk (*).