Patient Care Coordinator & Support Specialist

Sky Health Care Management; Lexington (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and partners navigate care-related processes. This role supports clear communication, organized coordination, and efficient administrative workflows in a people-first environment.

The position involves coordinating patient and provider communications, assisting with scheduling and records, and maintaining confidential documentation while escalating clinical questions as needed.

Qualifications

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.

Responsibilities

• Coordinate patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Skills

Communication

Organization

Customer service

Compassionate approach

Task management

Tools

Email

Video conferencing

Office software

Job description

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and partners navigate care-related processes. This role supports clear communication, organized coordination, and efficient administrative workflows in a people-first environment.

The position involves coordinating patient and provider communications, assisting with scheduling and records, and maintaining confidential documentation while escalating clinical questions as needed.