Patient Care Navigator & Support Specialist

Sky Health Care Management; Boise (ID); On-site; USD 25,000 - 39,000; Full time

Job summary

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and healthcare partners navigate everyday care-related processes. This role supports clear communication, coordination, and efficient administrative workflows in a people-first environment.

The position involves assisting with scheduling, records organization, data entry, and confidential documentation, while collaborating with colleagues and partners to resolve inquiries.

Qualifications

• Strong communication, organization, and customer-service skills.
• Compassionate, patient-focused approach.
• Ability to manage tasks carefully and follow established procedures.
• Comfortable using email, video-conferencing, and common office software.
• Previous healthcare, patient-support, or administrative experience is preferred.
• Relevant training or certifications are a plus, if required for the position.

Responsibilities

• Assist with coordinating patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients.

Skills

Communication skills

Organization

Customer-service

Compassionate approach

Task management

Email/video conferencing tools

Job description

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients and healthcare partners navigate everyday care-related processes. This role supports clear communication, coordination, and efficient administrative workflows in a people-first environment.

The position involves assisting with scheduling, records organization, data entry, and confidential documentation, while collaborating with colleagues and partners to resolve inquiries.