Care Coordination and Patient Support Specialist

Sky Health Care Management; Columbia (MD); On-site; USD 35,000 - 54,000; Full time

Job summary

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients navigate everyday care-related processes and support healthcare partners. You will coordinate communications, assist with scheduling, maintain records, and ensure a respectful, organized experience for clients, while escalating urgent clinical questions to qualified professionals.

This role emphasizes clear communication, careful task management, and adherence to privacy and procedures in home

Qualifications

• Excellent communication and organizational skills.
• Compassionate, patient-focused approach.
• Ability to follow established procedures and manage tasks carefully.
• Comfortable using email, video-conferencing, and common office software.
• Healthcare, patient-support, or administrative experience is preferred.

Responsibilities

• Assist with coordinating patient and provider communications and follow-ups.
• Help patients understand processes, next steps, and available resources.
• Support scheduling, records organization, data entry, and other administrative tasks.
• Maintain accurate and confidential documentation.
• Work collaboratively with colleagues and healthcare partners to help resolve inquiries.
• Escalate clinical questions or urgent concerns to the appropriate qualified professional.
• Contribute to a respectful, organized, and supportive experience for patients

Skills

Strong communication

Organization

Customer-service

Compassionate approach

Task management

Office software

Healthcare experience

Tools

Email

Video conferencing

Office software

Job description

Sky Health Care Management is seeking a compassionate Health Care Support Specialist to help patients navigate everyday care-related processes and support healthcare partners. You will coordinate communications, assist with scheduling, maintain records, and ensure a respectful, organized experience for clients, while escalating urgent clinical questions to qualified professionals.

This role emphasizes clear communication, careful task management, and adherence to privacy and procedures in home