Patient Care Coordinator - Solinsky Eye Care

ReFocus Eye Health; East Hartford (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT seeks a bilingual healthcare call center associate to liaison with patients, handle inquiries, schedule appointments, and support clerical tasks.

You will manage inbound calls, verify demographics, and update records in the EMR, while delivering compassionate customer service and maintaining confidentiality.

Qualifications

• Ability to handle call volume with grace and a friendly customer service attitude.
• Willingness to learn new skills within 6-month period.
• Available to work Monday through Friday, as well as occasional Saturdays.
• Excellent data entry and typing skills.
• Superb customer service skills.
• Excellent active listening, problem solving, verbal & written communication skills.
• Strong interpersonal and organizational skills.
• Adaptability to differing personality types.
• Ability to multi-task, manage time effectively and prioritize tasks.
• Dedication to teamwork and maintaining confidentiality.
• Bilingual (Spanish) reading, writing, and speaking skills are required.
• Ophthalmology experience preferred but not required.

Responsibilities

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Skills

Bilingual Spanish

Customer service

Data entry

Typing

Active listening

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Confidentiality

Teamwork

Problem solving

Adaptability

Evenings weekends

Education

High School diploma or equivalent

Tools

EMR

Job description

Description

Job Summary:

Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

Essential responsibilities include but are not limited to:

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Required Skills/Abilities:

• Ability to handle call volume with grace and a friendly customer service attitude
• Willingness to learn new skills within 6-month period
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal & written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality

Bilingual (Spanish) reading, writing, and speaking skills are required

Ophthalmology experience preferred but not required

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at a time