Ophthalmic Technician - Solinsky Eye Care

ReFocus Eye Health; Windham (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT, is seeking a Bilingual Healthcare Call Center Associate to join our ophthalmology practice. The role acts as a liaison between the company and patients, owning the resolution of issues, complaints, and inquiries while maintaining patient satisfaction.

General office support and clerical tasks are also involved. Responsibilities include handling high call volumes, routing calls, collecting patient data, scheduling appointments, and verifying insurance

Qualifications

• Ability to handle call volume with grace and a friendly customer service attitude.
• Willingness to learn new skills within 6-month period.
• Available to work Monday through Friday, as well as occasional Saturdays.
• Excellent data entry and typing skills.
• Superb customer service skills.
• Excellent active listening, problem solving, verbal & written communication skills.
• Strong interpersonal and organizational skills.
• Adaptability to differing personality types.
• Ability to multi-task, manage time effectively and prioritize tasks.
• Dedication to teamwork and maintaining confidentiality.

Responsibilities

• Managing large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and clarify information provided.
• Research issues and provide solutions and/or alternatives.
• Enter patient information into EMR; obtain and verify patient demographics.
• Update existing patient information.
• Scan documentation into the patient’s electronic chart.
• Schedule appointments.
• Verify insurance benefits and co-payments.

Skills

Bilingual Spanish

Customer service

Data entry

Active listening

Problem solving

Phone etiquette

Multitasking

Confidentiality

Education

High School diploma or equivalent

Tools

EMR system

Job description

Description

Job Summary:

Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

Essential responsibilities include but are not limited to:

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Required Skills/Abilities:

• Ability to handle call volume with grace and a friendly customer service attitude
• Willingness to learn new skills within 6-month period
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal & written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality

Bilingual (Spanish) reading, writing, and speaking skills are required

Ophthalmology experience preferred but not required

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at a time