Patient Care Coordinator — Scheduling & Care Team Support

Optum; City of Poughkeepsie (NY); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group's Optum Care Delivery team in Poughkeepsie, NY is seeking an Associate Patient Care Coordinator. The role involves greeting patients, collecting and verifying information, scheduling appointments, and coordinating referrals within a fast-paced care setting.

Ideal candidates have a High School Diploma/GED and at least 1 year in customer service or healthcare, with strong computer skills. Travel to other offices may be required; a patient-centered, team-focused mindset is

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency (Outlook, Excel, Word).
• 1+ years of customer service or healthcare experience.
• Ability to travel to other offices if needed.

Responsibilities

• Greets patients, family members and guests.
• Obtain accurate patient information (name, address, insurance).
• Perform insurance verification at date of service.
• Schedule appointments and procedures efficiently.
• Answer calls promptly and courteously.
• Support care team to meet financial, clinical and service goals.
• Maintain in-basket messaging and work queue.
• Check-in and check-out patients; complete referrals.

Skills

Computer proficiency

Customer service

Travel flexibility

Education

High School Diploma/GED

Tools

EPIC

Job description

UnitedHealth Group's Optum Care Delivery team in Poughkeepsie, NY is seeking an Associate Patient Care Coordinator. The role involves greeting patients, collecting and verifying information, scheduling appointments, and coordinating referrals within a fast-paced care setting.

Ideal candidates have a High School Diploma/GED and at least 1 year in customer service or healthcare, with strong computer skills. Travel to other offices may be required; a patient-centered, team-focused mindset is