Patient Care Coordinator, Riverside

Children’s Hospital of Orange County; Providence (RI); On-site; USD 32,000 - 44,000; Full time

Job summary

CHOC Children's is seeking a Patient Care Coordinator to assist the Audiologist with testing and interpretation and to help patients navigate their hearing care journey. You will orient patients on hearing aid use, provide servicing and basic troubleshooting, and ensure a welcoming first impression in our center.

Weekend and holiday shifts are a requirement. The role requires at least two years of customer service experience, strong communication skills, and knowledge of medical terminology;

Qualifications

• Minimum two years in customer service, clerical or front office.
• Knowledge of medical terminology.
• Strong interpersonal and customer service skills.
• English communication in person, writing and by phone.
• Bilingual Spanish and English preferred.

Responsibilities

• Assist Audiologist with testing and interpretation.
• Guide patients through their hearing loss treatment journey.
• Provide orientation on hearing aid use and basic troubleshooting.
• Deliver friendly, professional patient experiences.

Skills

Customer service

Interpersonal skills

Medical terminology

English communication

Spanish bilingual

Education

High School Diploma or GED

College-level healthcare coursework

Tools

Word

Excel

Outlook

PowerPoint

Job description

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Patient Care Coordinator assists the Audiologist with testing and interpretation. They also work closely with the patients to ensure their first impression at our center exceeds expectations. They are responsible for assisting patients through their hearing loss treatment journey, including providing orientation on the use of a hearing aids, servicing, and basic troubleshooting of hearing aids.

Weekends and Holidays are a requirement.

Pay Range

Minimum $23.00
Midpoint $27.94
Maximum $32.88

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum two (2) years of customer service, clerical or front office experience.
• Preferred: Patient care coordination experience.

Education

• Required: High School Diploma or GED.
• Preferred: College Level Courses or Certifications in healthcare.

Training

• Required: None required.

Specialized Skills

• Required: Knowledge of medical terminology.
• Strong interpersonal and customer service skills. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure and deadlines; problem solve; recall information with accuracy; pay close attention to detail; work independently.
• Preferred: Bilingual proficiency in Spanish and English.

Licensure

• Required: Basic Life Support (BLS).

Work Environments

Functional Demand: Sedentary - Very light energy level.
Lift 10 lbs. box overhead.
Lift and carry 15 lbs. Push/pull 20 lbs. cart.
Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.
Physical Activity Lifting: Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%
Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.
Environment Requirements: Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

About Our Organization

Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless. We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond. Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety. We're always in search for our next Defender of Childhood!