Care Manager Assistant PD

Children’s Hospital of Orange County; United States; On-site; USD 35,000 - 37,000; Full time

Job summary

CHOC, located in Orange, CA, seeks a Care Coordination Liaison to connect patients and families with the appropriate level of service within the healthcare system. You will collaborate with care teams to identify barriers to care and help families access resources while educating on timely care access.

Minimum 1 year in an administrative or clerical role is required; a 2-3 year hospital/medical office background is preferred, with knowledge of medical terminology and payer processes.

Qualifications

• Excellent interpersonal communication and conflict-resolution abilities.
• Ability to multi-task and prioritize in a high-response environment.
• Knowledge of medical terminology and insurance verification processes.

Responsibilities

• Serve as a liaison to connect patients and families to appropriate care levels.
• Assist families in locating and accessing resources.
• Educate families on importance of timely care access.

Skills

Interpersonal communication

Conflict resolution

Problem solving

Negotiation skills

Microsoft Office

Education

High School diploma or equivalent

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Work Location Orange, California Work Shift Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

Reporting to the leadership of Care Coordination, in collaboration with the VP of Population Health, this position serves as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes. Collaborates closely with members of the care team to identify and reduce barriers to care; assist families in locating and accessing resources; and educate families on the importance of accessing care promptly.

Pay Range

Minimum $25.50 Midpoint $25.50 Maximum $26.63 Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

Minimum Required: 1 year administrative or clerical experience

Experience Preferred Desired: 2-3 years administrative or clerical experience in a medical office setting or hospital based environment with patient and family interaction.

Knowledge of medical terminology, insurance verification and authorization processes.

Education

Minimum Required: High School diploma or equivalent. experience

Education Desired Preferred: Bachelors degree in related field.

Training

Minimum Required: Training

Training Desired Preferred: Training

Special Skills

Minimum Required: Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands. Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills. Clinical knowledge of multiple age groups, medical illness and treatment plans according to disease process, diagnosis and anticipated LOS. Strong organizational and time management skills, as evidenced by capacity to multi-task and prioritize Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families. Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment setting for patients requiring medical, psych and chemical dependency treatment. Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements. Ability to work collaboratively regardless of social, economic and cultural backgrounds. Computer skills in using Microsoft Office (Excel, Word, Power Point, Access). Computer knowledge to include skills in using Microsoft Office (Excel, Word, Power Point, Access).

Special Skills Desired Preferred: Knowledge of CCS/Medi-Cal regulations and requirements. Knowledge of third party payor requirementsin order to optimize reimbursement Bi-lingual.

Licensure

Minimum: Licensure Preferred: Licensure

Work Environments - Functional Demand:

Medium - High energy level Lift and carry 40-50 lbs. Push/pull +/- 150-200 lbs. (Patients on bed, stretcher) Lateral transfer 150-200 lbs. (ie. Patient) . Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation Physical Activity Lifting Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35% Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.

Environment Requirements

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless. We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond.

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

We're always in search for our next Defender of Childhood!