Director, Care Management & Social Services

Children’s Hospital of Orange County; United States; On-site; USD 155,000 - 256,000; Full time

Job summary

CHOC Children’s is seeking a Director of Care Management & Social Services to lead the Case Management and Social Services Departments. You will coordinate care across the continuum and oversee processes for complex patient and family psychosocial issues.

This role serves as a primary resource on services provided by the departments. The position requires extensive clinical and management experience, with a focus on improving care coordination and outcomes for pediatric patients.

Qualifications

• Minimum five (5) years of clinical experience.
• At least three (3) years of management experience.
• Experience in Case Management, Managed Care, or Community Clinic setting is preferred.

Responsibilities

• Oversees operations of CHOC Care Management and Social Services Departments.
• Develops and improves processes related to complex patient and family psychosocial issues.
• Serves as a resource to CHOC and the community regarding department services.

Skills

Communication

Interpersonal skills

Cost data analysis

Leadership

Education

RN CA

Bachelor's in Healthcare

Master's in Healthcare or Business

Tools

Microsoft Office

MS Project

Job description

Work Location Orange, California Work Shift Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Director of Care Management & Social Services is responsible for the operations of CHOC Children’s Case Management and Social Services Departments. Works with various systems and departments to ensure improvements in coordination of care and care delivered across the continuum. Administers all patient care services including oversight and development of processes related to complex patient and family psychosocial issues provided by the Case Management and Social Services Department. Serves as a resource to CHOC and the community regarding services provided by the departments.

Pay Range

Minimum $154,918

Midpoint $205,234

Maximum $255,590

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum five (5) years of clinical experience. At least three (3) years of management experience.


• Preferred: Experience in Case Management, Managed Care, or Community Clinic setting.

Education

• Required: Graduation from an accredited school of Registered Nursing. Bachelor’s degree in Healthcare and Master’s degree in health care or business.

Training

• Required: Experience with process improvement, analysis, and change implementation of business processes.

Specialized Skills

• Required: Possesses and demonstrates the ability of advanced communication and interpersonal skills with all levels of internal and external customers including but not limited to medical staff, patients and families, clerical personnel, support and technical staff, outside agencies, and members of the community. Demonstrates sufficient analytical ability to interpret cost data. Ability to develop, prepare and or interpret graphics, statistics, and financial data. Mental stability to sufficiently cope with complex problems relative to patients, staff, physicians, visitors, or external agencies. Independent judgment required to solve complex clinical problems, with the ability to develop strategies to cope with changing health care environment and balance the patient care institutional needs in relation to available resources. Competent in Microsoft Office products including Word, Excel, and MS project. Ability to set goals and judge results in accordance with the highest standards; advance care through development of new ideas and technology; promote teamwork to achieve CHOC’s mission; and understand and exceed customer expectations.


• Preferred: Bilingual. Demonstrates desire and ability to work with children and families in a multi-cultural environment.

Licensure

• Required: Basic Life Support (BLS) – required within 30 days of employment or transfer; Registered Nurse – CA (RN).


• Preferred: Certified Pediatric Nurse (CPN).

Work Environments

Functional Demand: Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher). Physical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation Physical Activity Lifting Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35% Sensory Requirements: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision Environment Requirements: Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless. We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond.

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

We're always in search for our next Defender of Childhood!