Patient Care Coordinator - Ridgepark

Park Dental; Hopkins (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, orthodontia

Paid time off and holidays

401(k) with company match

Health savings account

Life insurance and disability

Employee Stock Purchase Plan (ESPP)

Continuing education and development

Job summary

Park Dental Ridgepark is seeking a friendly, organized Patient Care Coordinator to be the first point of contact for patients. You will greet patients, manage schedules, answer questions, and help navigate insurance and billing while supporting the team to deliver exceptional care.

Dental experience is welcome but not required; candidates from customer service, healthcare, hospitality, or administration backgrounds are encouraged. Eligible benefits and a positive, doctor-led culture await.

Qualifications

• Warm, friendly and professional demeanor with a passion for helping others.
• Excellent verbal and written communication skills in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Proficient with Microsoft Office and data entry; able to learn new software quickly.

Responsibilities

• Greet patients, check in, and guide them through their visit to create a welcoming experience.
• Coordinate patient schedules, confirmations, and follow-up communications.
• Answer questions about appointments, billing, and insurance benefits.
• Verify insurance coverage and help with patient accounts.
• Enter and maintain accurate patient information and records.
• Collaborate with doctors and staff to ensure efficient operations and care.
• Utilize scheduling and practice management software to support daily tasks.
• Address patient concerns and find solutions that enhance the patient experience.

Skills

Warm, friendly demeanor

Excellent communication

Strong organizational skills

Attention to detail

Customer service focus

Adaptability

Technology proficiency

Microsoft Office

Team collaboration

Tools

Microsoft Office

Job description

Park Dental Ridgepark is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey.

Why Join Park Dental

At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day.

What You Can Expect

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and orthodontia coverage
• Paid time off and paid holidays
• 401(k) with company match and Roth options
• Health savings account and flexible spending account options
• Life insurance and short- and long-term disability
• Pet insurance
• Employee Stock Purchase Plan (ESPP) purchase options
• Company-supported continuing education and professional development
• Opportunities for growth and career advancement
• A doctor-led, patient-centered culture focused on quality care
• A network of practices across Minnesota, Wisconsin, and Arizona

Dental experience is welcome but not required. We encourage candidates with proven backgrounds in customer service, healthcare, hospitality, retail, administration, or other service-focused industries to apply.

Wage range $24.00-$27.15 per hour

#PDEE

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Skills & Qualifications

• Warm, friendly, and professional with a passion for helping others
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skillsStrong multitasking and schedule coordination abilities
• Positive attitude and commitment to outstanding customer service
• Comfort learning and utilizing new technology and software systems
• Proficiency with Microsoft Office and general data entry skills
• Strong problem-solving skills and a proactive approach to supporting patients and teammates
• Dental insurance knowledge is a plus, but not required
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred

Monday OFF

Tuesday 130p-815p

Wednesday 630a-215p

Thursday 630a-215p

Friday 630a-215p

Saturday 4x year

What Makes This Role Special

As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day.

We Love Our Communities

We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office.

A Legacy of Care and Support

Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one. Our teams are committed to creating welcoming environments for both patients and employees while delivering exceptional care.

What Our Team Is Saying

"Working for Park Dental has been a fulfilling career centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success."

Patient Care Coordinator Mentor

Park Dental is proud to be an equal opportunity employer.