Patient Care Coordinator

Associates for Dental Care, LLC; Rochester, Northern (IN, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Holiday pay, PTO + additional gifted"+

Ongoing training and career develop【-】

Scrub allowance

401(k) retirement plan

Job summary

Rochester Dental Center is seeking a patient care coordinator to join our team and contribute to the continued success of our practice. The role focuses on front desk operations, patient records accuracy, and prompt handling of inquiries to ensure a positive patient experience.

The position requires dental experience and a customer-service or administrative background, with the aim of maintaining a smooth patient flow and compliant documentation in a fast-paced environment.

Qualifications

• 1 year dental experience required.
• Ability to present treatment plans to patients.
• Experience in customer service or administrative role, preferably in healthcare.
• Comfort working in a fast-paced setting with changing priorities.
• Strong attention to detail in patient records and documentation.
• Experience in customer service or administrative role, preferably in dental/healthcare.

Responsibilities

• Manage front desk operations, answer calls, schedule appointments, greet patients professionally.
• Maintain accurate patient records and update demographics.
• Handle inquiries, concerns, and complaints promptly to ensure patient satisfaction.
• Coordinate patient flow with the dental team to keep visits on schedule.
• Participate in meetings and ongoing education to enhance administrative knowledge.
• Uphold practice policies and safety standards; ensure clean, organized treatment areas.
• Restock supplies and coordinate scheduling to maximize provider productivity.

Skills

Dental experience

Treatment plan presentation

Customer service

Administrative tasks

Fast-paced environment

Attention to detail

Job description

Description

Rochester Dental Center is a leading dental practice committed to delivering high-quality dental care to our patients. We pride ourselves on our exceptional team of professionals dedicated to creating a comfortable and friendly environment for our patients. We are currently seeking a patient care coordinator to join our team and contribute to the continued success of our practice.

Qualifications:

• 1 Year Dental Experience
• Proven ability to present treatment plans
• Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
• Ability to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
• Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.
• Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.

Perks and Benefits:

• Health, vision, and dental insurance
• Holiday pay, PTO + additional gifted hours
• Ongoing training and career development opportunities
• Scrub allowance
• 401(k) retirement plan

Responsibilities:

• Manage front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor.
• Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit.
• Handle patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
• Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
• Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.
• Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
• Ensure a clean and organized treatment environment, restocking supplies, and equipment as necessary
• Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.

Great Lakes Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all applicants to apply.