Patient Care Coordinator – Reproductive Health Front Desk

Socket.dev; Beverly (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance (75% employer paid)

Dental and vision insurance

Vacation and sick time (2 weeks each)

Retirement plan (3% match)

Self-care reimbursement

Education reimbursement and more

Job summary

HealthQ is seeking a full-time Patient Care Coordinator (Front Desk) to support our North Shore and Merrimack Valley health centers. You will manage patient check-in/out, collect payments, register patients, and help patients access discounted care options while maintaining a welcoming, non-judgmental environment.

The role emphasizes strong customer service, sensitivity to diverse patient backgrounds, and effective communication with staff across multiple locations.

Qualifications

• Two years of experience in customer service and/or health/human services.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication and active listening skills.

Responsibilities

• Greet and assist patients in a courteous, respectful manner.
• Handle patient check-in/check-out, collect payments, and register patients.
• Inform patients about discounted care options and MA DPH coverage when applicable.
• Assist patients with completing the Application for Discounted Care.
• Answer calls/texts for three centers and triage as needed.
• Enter patient and appointment data into athenahealth EHR and maintain confidentiality.

Skills

Customer service

Bi-lingual EN/ES

Clear communication

Education

High School Diploma

Job description

HealthQ is seeking a full-time Patient Care Coordinator (Front Desk) to support our North Shore and Merrimack Valley health centers. You will manage patient check-in/out, collect payments, register patients, and help patients access discounted care options while maintaining a welcoming, non-judgmental environment.

The role emphasizes strong customer service, sensitivity to diverse patient backgrounds, and effective communication with staff across multiple locations.