Patient Care Coordinator (Medical Receptionist) - Part Time

Therapy Partners Group; Spokane (WA); On-site; USD 22,000 - 31,000; Part time

Job summary

Therapy Partners Group's Inspire Physical & Hand Therapy in Spokane is seeking a part-time Patient Care Coordinator (Medical Receptionist) for our 5th Ave location, with coverage at N Mayfair St as needed. Schedule is 20 hours per week, Monday through Friday, to support patient flow and administrative duties.

You will greet patients, answer phones, coordinate with billing, therapists, and aides, maintain confidentiality, and ensure HIPAA compliance.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information clearly, both orally and in writing
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport
• Ability to demonstrate active listening by asking clarifying questions and providing feedback
• Must be able to identify and problem solve

Responsibilities

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators and external connections
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in HIPAA Policies and Procedures of Therapy Partners Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH's pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTH's as required

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Starting hourly: $19.00 per hour

Inspire Physical & Hand Therapy, a member ofTherapy Partners Group, has been the premier provider for outpatient orthopedics servingSpokaneand surrounding communities for over five years.We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoarepassionate about helping patients achieve their goals.

Currently, we are looking for a part time Patient Care Coordinator (Medical Receptionist) for our 5th Ave location in Spokane who will also provide coverage to our N Mayfair St location in Spokane when needed. Schedule will be for 20 hours per week Monday - Friday

ESSENTIAL POSITION DUTIES

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH's pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTH's as required

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out, easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• An ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others, and give and receive feedback objectively.
• Must be able to identify and problem solve
• Possess dedicated team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby

Education and Experience

Education

High School diploma or equivalent

Experience

Data Entry, System Dashboard and or Worklist Completion Projects a plus

Physical Requirements and Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires a normal range of hearing and eyesight to record, prepare, and present reports.