Physical Therapy Technician/Patient Care Coordinator - Part Time

Northwestrehab; Napa (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Napa Valley Physical Therapy Center, a Therapy Partners Group member, invites applications for a part-time Physical Therapy Technician/Patient Care Coordinator at our Napa location. The role supports PTs, prepares treatment areas, schedules, handles front desk duties, and assists patients with exercises and intake forms.

The position offers 20–25 hours per week, 7:00am–Noon, Monday through Friday, with starting pay $18.50–$19.00 per hour.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a plus.
• Strong customer service skills; ability to maintain confidential documents.
• Ability to manage multiple priorities and communicate clearly in writing and speaking.

Responsibilities

• Prepare treatment room for patient by following prescribed procedures and protocols.
• Welcomes patients and assists with clothing and setup for therapy.
• Assist in maintaining supplies and equipment in clean, organized condition.
• Record daily notes under supervision and with co-signature by PT.
• Provide information to patients and help with questions or requests.
• Assist patients with exercises, equipment, and safety during therapy sessions.
• Educate patients on proper use of equipment and routines.

Skills

Microsoft Office

Customer service

Education

High School diploma or equivalent

Related health field degree preferred

Tools

Raintree PMS

Job description

Starting hourly: $18.50 - $19.00 per hour

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Napa County and surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a part time Physical Therapy Technician/Patient Care Coordinator for our Claremont Way location in Napa.

Tentative schedule: 7:00am - Noon.

20 - 25 hours per week Monday - Friday.

PHYSICAL THERAPY TECHNICIAN PRINCIPAL ACCOUNTABILITIES

• Prepare treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
• Does laundry, maintaining an ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

PATIENT CARE COORDINATOR

ESSENTIAL POSITION DUTIES

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus.
• Possess strong customer service skills.
• Ability to maintain confidential documents.
• Must be organized and able to manage multiple priorities.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve.
• Possess strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by.
• Thorough knowledge of Microsoft Office.
• Strong Customer Service Skills.
• Ability to maintain confidential documents.
• Ability to organize and manage multiple priorities.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to identify and problem solve.
• Strong team player.

Education and Experience

Education

High School diploma or equivalent. College degree in a related health field preferred.

Experience

Prior experience in customer service.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.