Patient Service Representative

Ultipro; Spokane, Northern (WA, KY); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Basic Life & AD&D

Company Paid Long Term Disability

Voluntary Short Term Disability

Voluntary Life & AD&D Insurance

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Voluntary AFLAC Options

Employee Discount

401(k) Employer Match

401(k) Profit Sharing

Paid Time Off (PTO)

7 Paid Holidays

Job summary

Northwest Orthopaedic Specialists (NWOS) in Spokane, WA, is seeking a Patient Service Representative to be the first contact for patients and support clinic and surgical visits. You will handle registration, insurance verification, payments, and front-desk coordination with HIPAA compliance.

The role requires strong customer service, organizational and communication skills, with experience in medical offices and proficiency in Microsoft Office and EHR systems.

Qualifications

• High School Diploma or equivalent required.
• Experience in medical office or customer service preferred.
• Knowledge of medical terminology, health insurance, and EHR systems preferred.
• Strong customer service, organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Greet and check patients in/out with excellent service.
• Serve as the primary front desk contact and create a welcoming environment.
• Verify demographics, insurance eligibility, referrals, and authorizations.
• Complete patient registration and capture IDs/insurance cards; take photos as needed.
• Collect co-pays and outstanding balances at point of service.
• Prepare patient charts and ensure documentation is complete for appointments.
• Communicate follow-up instructions and answer patient questions.
• Maintain HIPAA-compliant patient records and privacy standards.
• Utilize Practice Management and EHR systems to support daily operations.
• Keep reception area clean, organized, and professional.
• Float to other NWOS locations as needed for coverage.
• Escalate workflow issues and support leadership as required.

Skills

Customer service

Communication

Organization

Multitasking

Microsoft Office

EHR knowledge

Medical terminology

Health insurance knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Holy Family Clinic
212 E Central Suite 140
Spokane, WA 99208, USA

Description

Northwest Orthopaedic Specialists (NWOS) is seeking a Patient Service Representative to join our team. As the first point of contact for patients, you will play an essential role in creating a positive patient experience by providing exceptional customer service and administrative support during clinic and surgical visits. This position is responsible for patient registration, appointment preparation, insurance verification, payment collection, and supporting providers and staff to ensure efficient daily operations across all NWOS locations.

Essential Functions:

• Greets and checks patients in and out while providing exceptional customer service.
• Serves as the primary point of contact for patients at the front desk, creating a welcoming and professional environment.
• Verifies patient demographics, insurance eligibility, referrals, and authorizations prior to appointments.
• Completes patient registration by updating demographic information, obtaining copies of identification and insurance cards, and capturing patient photographs as required.
• Collects co-payments and outstanding patient balances at the time of service.
• Prepares patient charts and ensures all required documentation is complete before appointments.
• Communicates appointment follow-up instructions and assists patients with questions regarding their visit.
• Maintains accurate patient records while ensuring compliance with HIPAA and organizational privacy standards.
• Utilizes Practice Management and Electronic Health Record (EHR) systems to support daily clinic operations.
• Maintains a clean, organized, and professional reception area.
• Floats to other clinic locations as needed to support business operations.
• Communicates workflow concerns and operational issues to leadership and performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology, health insurance, and Electronic Health Record (EHR) systems preferred.
• Strong customer service, organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office applications and standard office equipment.

Shift:

Alternating Friday's Off

Monday through Friday: five 8 hour shifts

Monday through Thursday: four 8 hour shifts

• Medical, Dental, and Vision Insurance
• Company Paid Basic Life & AD&D Insurance
• Company Paid Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Life & AD&D Insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Voluntary AFLAC Options
• Employee Discount
• 401(k) Employer Match (eligible after 1 year)
• 401(k) Profit Sharing (eligible after 1 year)
• Paid Time Off (PTO)
• 7 Paid Holidays

Related Jobs: Front Desk Receptionist, Medical Receptionist, Patient Access Representative, Medical Office Assistant, Healthcare Customer Service Representative

Hiring Range: $17.13 - $28.56

Preferred

Basic Life Support

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.