Part-Time Patient Care Coordinator

Therapy Partners Group; Spokane (WA); On-site; USD 22,000 - 31,000; Part time

Job summary

Therapy Partners Group's Inspire Physical & Hand Therapy in Spokane is seeking a part-time Patient Care Coordinator (Medical Receptionist) for our 5th Ave location, with coverage at N Mayfair St as needed. Schedule is 20 hours per week, Monday through Friday, to support patient flow and administrative duties.

You will greet patients, answer phones, coordinate with billing, therapists, and aides, maintain confidentiality, and ensure HIPAA compliance.

Qualifications

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information clearly, both orally and in writing
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport
• Ability to demonstrate active listening by asking clarifying questions and providing feedback
• Must be able to identify and problem solve

Responsibilities

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators and external connections
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Maintains patient confidence and protects operations by keeping information confidential
• Participates in HIPAA Policies and Procedures of Therapy Partners Group
• Reviews Copay collection reports and helps identify accounts that may need to be reviewed
• Audits Journeys/Dashboard to ensure they are being worked on in a timely manner
• Audits Payer Direct Portal to ensure notes are being uploaded/AUTH's pulled
• Checks FOC Chats to ensure messages are being responded to and worked on
• Chart audit day/s in advance to ensure we have charts with documents and AUTH's as required

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Raintree PMS

Job description

Therapy Partners Group's Inspire Physical & Hand Therapy in Spokane is seeking a part-time Patient Care Coordinator (Medical Receptionist) for our 5th Ave location, with coverage at N Mayfair St as needed. Schedule is 20 hours per week, Monday through Friday, to support patient flow and administrative duties.

You will greet patients, answer phones, coordinate with billing, therapists, and aides, maintain confidentiality, and ensure HIPAA compliance.