Patient Care Coordinator – Medical Office

Sentara Health; Moyock (NC); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/403B with Employer Match

Tuition Assistance

Employee Discount Programs

Job summary

Sentara Health, Moyock, NC, is seeking a Patient Care Specialist to provide non-clinical support in a physician’s office and help deliver an exceptional patient experience. The role emphasizes answering phones, scheduling appointments, and addressing patient questions while collaborating with a strong team of caregivers.

The position requires a HS Diploma and at least 3 years of Customer Service experience, with preference for familiarity with health insurance plans and medical terminology.

Qualifications

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma required; Associate degree or higher considered in lieu of experience

Responsibilities

• Provide non-clinical support within a physician’s office and ensure an excellent patient experience.
• Answer phones, schedule appointments, and answer patient questions.
• Work with the team to ensure the best patient care and service.

Skills

Customer Service

Phone communication

Teamwork

Education

HS Diploma

Associate degree or higher

Tools

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Health, Moyock, NC, is seeking a Patient Care Specialist to provide non-clinical support in a physician’s office and help deliver an exceptional patient experience. The role emphasizes answering phones, scheduling appointments, and addressing patient questions while collaborating with a strong team of caregivers.

The position requires a HS Diploma and at least 3 years of Customer Service experience, with preference for familiarity with health insurance plans and medical terminology.