Patient Care Coordinator - Medical Equipment & Support

QUIPT HOME MEDICAL INC; Prescott (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Quipt Home Medical Inc. in Prescott, AZ is seeking a Customer Service Representative to be the first point of contact for patients, caregivers and referral sources. You will handle inquiries, verify information, process orders, and ensure timely, accurate service.

This role emphasizes professional communication, problem solving and adherence to company policies. You will interact by phone, in person or online, support shipments, billing questions and order statuses, and help maintain patient

Qualifications

• High School Diploma or equivalent.
• Previous clerical or customer service experience.
• Knowledge of Microsoft Office (Word, Excel) and basic office tools.
• Strong communication and interpersonal skills; ability to work independently.

Responsibilities

• Be the first point of contact for patients, caregivers, referral sources, and commercial accounts.
• Handle inquiries, process orders, verify information, and resolve complaints in a timely manner.
• Explain products and services and ensure accurate documentation and data entry.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical Inc. in Prescott, AZ is seeking a Customer Service Representative to be the first point of contact for patients, caregivers and referral sources. You will handle inquiries, verify information, process orders, and ensure timely, accurate service.

This role emphasizes professional communication, problem solving and adherence to company policies. You will interact by phone, in person or online, support shipments, billing questions and order statuses, and help maintain patient