Patient Care Coordinator - Medical Admin

Beth-Israel-Lahey-Health; Beverly (MA); On-site; USD 60,174,000 - 80,975,000; Full time

Job summary

Beverly-based site of Beth Israel Lahey Health Primary Care is seeking an experienced Medical Front Desk Administrator. You will check-in/out patients, register them, verify demographics, collect co-pays, and help schedule appointments with empathy and efficiency.

Responsibilities include handling calls, managing queues, using EPIC, and communicating delays to patients while supporting overall front desk operations. A high school diploma and 3 years of medical office experience are required.

Qualifications

• High school diploma or equivalent required.
• Three years of medical office experience preferred.
• Proficiency with standard office procedures and equipment.

Responsibilities

• Answer phone calls promptly and identify self and practice.
• Register new and established patients; verify demographics and update information.
• Assist with scheduling, recalls, and coordination of patient visits and tests.
• Communicate with patients regarding appointment status and delays; provide status updates.

Skills

Customer service

Scheduling

Phone etiquette

Education

High school diploma or equivalent

Medical Office education a plus

Tools

EPIC

PC/office software

Job description

Beverly-based site of Beth Israel Lahey Health Primary Care is seeking an experienced Medical Front Desk Administrator. You will check-in/out patients, register them, verify demographics, collect co-pays, and help schedule appointments with empathy and efficiency.

Responsibilities include handling calls, managing queues, using EPIC, and communicating delays to patients while supporting overall front desk operations. A high school diploma and 3 years of medical office experience are required.