Patient Care Coordinator - Los Gatos, CA

LA ViE MD; Los Gatos (CA); In loco; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

LA ViE MD is a fast-growing medical spa offering elevated care across four locations. We are hiring a Patient Care Coordinator to be the first and last point of contact for patients, driving sales, coordinating visits, and delivering exceptional service.

This role blends client experience, consultative sales, operations, and marketing to convert leads into appointments and memberships while maintaining strong follow-up with clients. If you are proactive and team-oriented, apply now.

Competenze

• 2+ years of sales or client service experience, ideally in aesthetics, hospitality, luxury retail, wellness, or other client-facing industries.
• Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
• Clear, professional communication with clients and team.

Mansioni

• Drive growth by converting inquiries into consultations and packages.
• Provide a warm, polished experience from check-in to checkout.
• Build relationships with clients to understand motivations and promote services and memberships.
• Coordinate scheduling, follow-ups, and referrals to support patient care and brand goals.
• Support marketing and community outreach to raise brand visibility and opportunities.
• Assist with front desk operations and inventory as needed.

Conoscenze

Sales experience

Client service

Communication

Descrizione del lavoro

About The Position LA ViE MD is a fast-growing, physician-led medical spa with four locations dedicated to delivering thoughtful, elevated care that helps our patients look and feel their best. We are hiring a

About The Position LA ViE MD is a fast-growing, physician-led medical spa with four locations dedicated to delivering thoughtful, elevated care that helps our patients look and feel their best. We are hiring a Patient Care Coordinator to join our team and play a central role in creating exceptional patient experiences and building the practice of a new location. As a Patient Care Coordinator, you are often the first and last interaction patients have with LA ViE MD, making your role essential in shaping how clients experience our brand. This position blends client experience, consultative sales, operations, marketing, and business development. This role combines sales, client coordination, operations, and business development. The Patient Care Coordinator helps guide clients from their first inquiry through ongoing care by converting leads into appointments, coordinating visits, promoting services and memberships, and maintaining strong follow-up with clients. At LA ViE MD, we believe in anticipating and elevating every patient experience, and we're looking for someone who takes initiative, enjoys collaborating with teammates, and takes pride in delivering exceptional service. If you think this describes you, read more about your future role.

What You’ll Be Doing

• Sales and Revenue Contribution: Drive practice growth by converting incoming leads into booked consultations and treatment packages. Confidently educate clients on services, memberships, packages, and products to increase revenue.
• Delivering an Exceptional Patient Experience: Provide a warm, polished experience for every patient interaction—from check-in to check-out—ensuring patients feel welcomed, informed, and well cared for. Educate patients on expected results using a consultative approach while ensuring full compliance with procedures and regulations.
• Relationship Building: Use every in office visit to build connections with clients and learn about their motivations for being in our office. Maintain consistent proactive outreach to clients to ensure they understand post care, and feel happy with their experience. Encourage patients to complete online reviews during visits
• Patient Scheduling: Coordinate patient appointments and manage scheduling efficiently to maximize schedules and keep patients consistent with their treatment plans and wellness goals. Recommend services appropriately timed with their personal events and milestones.
• Inventory: Manage inventory tasks and other administrative tasks as needed to ensure the office is fully stocked and running well.
• Marketing & Community Outreach: Cultivate relationships with local businesses, retailers, and community organizations to elevate brand visibility and generate new patient opportunities. Proactively identify and develop partnerships that align with the practice’s brand and clientele, representing the clinic in the community with professionalism and discretion.
• Events & Brand Activations: Support and help coordinate marketing activations, seasonal offerings, educational events, and webinars that promote the practice and drive patient growth. Responsibilities include event preparation, setup, guest engagement, coordination with internal team members and partners, and post-event breakdown. Events may occur during or outside regular office hours and are designed to strengthen brand presence and support revenue goals.
• Operations & Organization: Maintain a clean, organized front desk environment, complete weekly inventory checks, and help ensure the clinic operates smoothly and professionally each day.

The ideal candidate is polished, proactive, and organized, with a natural ability to build relationships and represent a premium brand. You will help guide patients through their care journey—from scheduling and follow-up to recommending services, memberships, and products that align with their goals. In addition, we’ll want you to have the following skills and experience:

• 2+ Years of Sales or Client Service Experience: Has worked in sales or client service, ideally in aesthetics, hospitality, luxury retail, wellness, or other client-facing industries that require a consultative approach to service and sales.
• Aesthetic Industry Interest: Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
• Professional and Clear Communication: Commun