Patient Care Coordinator – Medical Spa Client Sales Coordinator LA ViE MD INC

Cosmotek College; Dublin (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A medical spa in Dublin is seeking a Patient Care Coordinator to enhance patient experiences and support business growth. The role involves sales, client coordination, and community outreach. Ideal candidates should have over 2 years in sales or client service and be passionate about the aesthetic industry. This full-time position requires working on-site, primarily during clinic hours, with participation in marketing events and strong organizational skills necessary.

Qualifications

• 2+ years of experience in sales or client service, ideally in aesthetics or wellness.
• Strong relationship-building skills, able to create a welcoming environment.
• Highly organized and able to multi-task effectively.

Responsibilities

• Drive growth by converting leads into bookings.
• Provide an exceptional patient experience.
• Coordinate appointments and manage scheduling efficiently.
• Cultivate relationships with local businesses for outreach.
• Coordinate marketing events and brand activations.

Skills

Sales or Client Service Experience

Interest in Aesthetic Industry

Professional Communication

Relationship Building

Organizational Skills

Job description

Overview

LA ViE MD is a fast-growing, physician-led medical spa with four locations dedicated to delivering thoughtful, elevated care that helps patients look and feel their best. We are hiring a Patient Care Coordinator to join our team and play a central role in creating exceptional patient experiences and building the practice of a new location. The Patient Care Coordinator is often the first and last interaction patients have with LA ViE MD, shaping how clients experience our brand. This role blends client experience, consultative sales, operations, marketing, and business development.

The position combines sales, client coordination, operations, and business development. The coordinator helps guide clients from their first inquiry through ongoing care by converting leads into appointments, coordinating visits, promoting services and memberships, and maintaining strong follow-up with clients.

We are looking for someone who takes initiative, collaborates with teammates, and delivers exceptional service. If this describes you, read on to learn more about the role.

What You’ll Be Doing

• Sales and Revenue Contribution: Drive practice growth by converting incoming leads into booked consultations and treatment packages. Confidently educate clients on services, memberships, packages, and products to increase revenue.
• Delivering an Exceptional Patient Experience: Provide a warm, polished experience for every patient interaction—from check-in to check-out—ensuring patients feel welcomed, informed, and well cared for. Educate patients on expected results using a consultative approach while ensuring full compliance with procedures and regulations.
• Relationship Building: Use every in-office visit to build connections with clients and learn about their motivations. Maintain proactive outreach to ensure patients understand post-care and feel happy with their experience. Encourage patients to complete online reviews during visits.
• Patient Scheduling: Coordinate patient appointments and manage scheduling to maximize efficiency and keep patients aligned with their treatment plans and wellness goals. Recommend services appropriately timed with personal events and milestones.
• Inventory: Manage inventory tasks and other administrative duties to ensure the office is fully stocked and operating smoothly.
• Marketing & Community Outreach: Cultivate relationships with local businesses, retailers, and community organizations to elevate brand visibility and generate new patient opportunities. Identify and develop partnerships aligned with the practice’s brand and clientele, representing the clinic professionally in the community.
• Events & Brand Activations: Support and help coordinate marketing activations, seasonal offerings, educational events, and webinars that promote the practice and drive patient growth. Responsibilities include event preparation, setup, guest engagement, coordination with internal team members and partners, and post-event breakdown. Events may occur during or outside regular office hours and are designed to strengthen brand presence and support revenue goals.
• Operations & Organization: Maintain a clean, organized front desk environment, complete weekly inventory checks, and help ensure the clinic operates smoothly and professionally each day.

What You’ll Bring

• 2+ Years of Sales or Client Service Experience: Has worked in sales or client service, ideally in aesthetics, hospitality, luxury retail, wellness, or other client-facing industries that require a consultative approach to service and sales.
• Aesthetic Industry Interest: Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
• Professional and Clear Communication: Communicates clearly and with positive intent in writing and verbally with patients, vendors, and teammates while representing the LA ViE MD brand with confidence and polish.
• Team-Minded Approach: Enjoys working with others and looks for opportunities to help each other to put patients first and fulfill team responsibilities.
• Relationship Builder: Strong relationship-building skills and the ability to create a warm, welcoming, elevated environment.
• Optimistic Problem Solver: Brings new ideas forward when challenges arise, and approaches problems with a positive, proactive mindset.
• Organizational Skills: Highly organized and able to multi-task effectively in a fast-paced environment.
• Dependability: Patients and team members count on timely arrival for scheduled hours; being on time and reliable supports team success.

Location and Hours

We prioritize a full-time, on-site position at our Dublin location, approximately 40 hours per week during open clinic hours: Tuesday – Thursday 10:30am – 7:00pm, and Friday – Saturday 9:00am – 5:30pm. Availability preferences or restrictions should be discussed during the interview. We will consider candidates that can work at least 24+ hours per week if the availability includes every Saturday and all evening hours.

About LA ViE MD

The name LA ViE—inspired by the French word for “life”—reflects our belief that great wellness products and services help people lead the best version of their lives. LA ViE MD doesn’t follow gimmicks or what is hot. Instead, we’re intentional with our practice and only sell products and services we use ourselves and know are a good fit for LA ViE’s patients.

Our Values

• We Glow together – We lift each other up as team members and maintain optimism, even when we approach challenges.
• We Anticipate and Elevate – Patient-Centered excellence is important to us. We build strong relationships with our patients and provide a consultative approach.
• We Honor Professionalism, Respect & Integrity – We’re respectful of others, protect patient confidentiality, and present ourselves in a polished and pleasant manner.
• We’re Curious and Coachable – We seek feedback to improve service quality, demonstrate self-awareness, and bring bright ideas to create solutions.
• We’re Operationally Precise – Every detail matters. From processes to charts to time, we’re organized and efficient.
• We’re Proud of LA ViE & Share The Glow – We drive client outreach to grow the business and create engaging social media content.

If you’re someone who cares deeply about skincare and service—and you want to be part of a smart, supportive, and growing team—we’d love to meet you. The first step is a call with us to share more about the role. Apply and we’ll provide additional details.