Patient Care Coordinator — Hearing Clinic (Bonus Eligible)

GN Group; Camp Hill (Cumberland County); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Monthly bonus program eligibility

Paid time off after 90 days

Paid major holidays

QSEHRA medical reimbursement program

Paid training and professional dev.

Job summary

Beltone in Camp Hill, PA is hiring a Patient Care Coordinator to act as the face and voice of our hearing care clinics. The role involves daily front-desk duties, appointment coordination, data entry, and HIPAA-compliant file management while supporting billing and patient outreach initiatives.

Qualified candidates will have a high school diploma or GED, 2+ years in healthcare administrative work, strong English communication skills, and proficiency with Google Drive/Docs/Sheets.

Qualifications

• High school diploma or GED equivalent.
• 2+ years data entry/administrative experience in a healthcare office setting.
• 2+ years of customer service experience.
• Knowledge of Google Drive, Google Docs, Google Sheets.
• Detail oriented, excellent organizational skills, and discretion with confidential patient information.
• Ability to effectively multitask with confidence.
• Must enjoy interacting with our Senior populations of patients.
• Must be comfortable making limited outgoing marketing calls.

Responsibilities

• Greet patients as they enter our clinic.
• Answer telephones, take messages, transfer calls, and confirm appointments.
• Collect detailed demographic information.
• Schedule appointments for patients.
• Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations.
• Enter data and maintain electronic patient files in the CRM system.
• Initiate outgoing marketing calls to patients who have not been seen in the clinic for a while.
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations.
• Process, file, and track insurance benefits claims for our patients.
• Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic.
• Work with patients to secure billing information and process payments.

Job description

Beltone in Camp Hill, PA is hiring a Patient Care Coordinator to act as the face and voice of our hearing care clinics. The role involves daily front-desk duties, appointment coordination, data entry, and HIPAA-compliant file management while supporting billing and patient outreach initiatives.

Qualified candidates will have a high school diploma or GED, 2+ years in healthcare administrative work, strong English communication skills, and proficiency with Google Drive/Docs/Sheets.