Patient Care Coordinator — Growth & Patient Experience

AEG Vision; Greensburg (IN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Résumé du poste

AEG Vision in Greensburg, IN is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization, ensuring a smooth experience for every patient.

You will greet patients, answer calls, schedule appointments, verify insurance, enter data in EMR, collect co-pays, run reports, and coordinate with clinicians to support seamless care transitions. Strong communication and organizational skills are essential in our fast-paced eye care setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and EMR familiarity.
• Strong organizational and written/verbal communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsabilités

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Must be able to maintain patient and practice confidentiality.

Connaissances

Customer service

Communication

Organization

Interpersonal skills

Team collaboration

Confidentiality

Formation

High school diploma or equivalent

EMR training or familiarity

Outils

EMR software

Description du poste

AEG Vision in Greensburg, IN is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization, ensuring a smooth experience for every patient.

You will greet patients, answer calls, schedule appointments, verify insurance, enter data in EMR, collect co-pays, run reports, and coordinate with clinicians to support seamless care transitions. Strong communication and organizational skills are essential in our fast-paced eye care setting.