Patient Care Coordinator / Front Office Operations

Madalian Wellness; Wayne (NJ); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Bonus potential

Paid time off after intro period

NJ earned sick leave

Benefits after 90 days

Long-term growth

Job summary

Madalian Wellness, a family‑run healthcare practice in Wayne, NJ, is seeking a Patient Care Coordinator to manage daily front‑office operations and patient experiences. This role emphasizes warmth, professionalism, and accuracy in scheduling, billing, and patient communications.

Starting pay is $27/hour with full training, benefits review after 90 days, and opportunities for long‑term growth within the growing family business.

Qualifications

• Highly organized and detail-oriented.
• Strong communicator on the phone and in person.
• Warm, professional, and patient-focused.
• Comfortable managing multiple priorities at once.
• Reliable, punctual, and responsible.

Responsibilities

• Manage daily patient experience and front-office operations.
• Prepare schedule, patient flow, and office priorities.
• Greet and assist patients with warmth and professionalism.
• Coordinate appointments, reminders, and patient communication.
• Keep internal systems organized and accurate.
• Support patient paperwork, records, and billing information.
• Assist with insurance information gathering and patient accounts.
• Maintain daily tasks and follow-ups without details falling through the cracks.
• Answer phones and handle new patient inquiries promptly.

Skills

Organization

Communication

Customer service

Multitasking

Reliability

Proactivity

Calm under pressure

Computer skills

Scheduling systems

Tools

Scheduling software

Medical office software

Job description

Schedule: Full-time, approximately 34 hours/week

Tuesday: 2:00 PM – 6:00 PM

Thursday: Off

Madalian Wellness is an established, family‑run healthcare practice that has served the Wayne community from the same location for 38 years. Led by Dr. Henry Madalian, our Clinic Director and chiropractor, the practice is built around helping patients through holistic, drug‑free, hands‑on care.

We are growing and looking for a sharp, reliable, highly organized Patient Care Coordinator to become a long‑term part of our team.

We are looking for someone who can help run the day, stay ahead of details, manage many moving pieces, communicate warmly with patients, and keep the office operating at a high standard.

The right person is responsible, hard‑working, detail‑oriented, and serious about building a stable long‑term position inside a growing family business. We are especially looking for someone who appreciates and supports holistic, drug‑free healthcare and wants to be part of a practice that helps patients improve their quality of life without relying on a medication‑first approach.

What You’ll Do

You will help manage the daily patient experience and front‑office operations, including:

• Preparing the schedule, patient flow, and office priorities before the day begins
• Greeting and assisting patients with professionalism, warmth, and confidence
• Coordinating appointments, schedule updates, reminders, and patient communication
• Keeping internal patient coordination systems organized and accurate
• Supporting patient paperwork, records, forms, and administrative documentation
• Helping maintain accurate payment, account, and billing‑related information
• Communicating with internal team members and outside administrative partners as needed
• Supporting insurance‑related information gathering and patient account checks
• Keeping daily tasks, follow‑ups, and office priorities moving without details falling through the cracks
• Helping create a calm, organized, high‑trust experience for every patient who walks through the door
• Answering phones and helping new patient inquiries get handled promptly

Who We’re Looking For

We are looking for someone who is:

• Highly organized and detail‑oriented
• A strong communicator on the phone and in person
• Warm, professional, and patient‑focused
• Comfortable managing multiple priorities at once
• Reliable, punctual, and serious about responsibility
• A natural taskmaster who likes getting things done
• Calm under pressure
• Comfortable using computers, scheduling systems, forms, and office technology
• Able to follow systems carefully and improve over time
• Proactive, not passive
• Interested in holistic, drug‑free healthcare
• Looking for a long‑term role with real growth potential

Experience in a medical office, chiropractic office, physical therapy office, dental office, med spa, concierge service, hospitality, or high‑end customer service environment is a plus. However, the most important qualities are work ethic, organization, communication, ownership, and consistency.

• Starting pay: $27/hour
• Full training provided
• Bonus potential based on performance and office growth
• Benefits eligibility review after 90 days
• Paid time off eligibility after introductory period
• NJ earned sick leave provided in accordance with state law
• Long‑term growth opportunity within an established family business

Why This Role Matters

Our Patient Care Coordinator is one of the most important people in the practice. You are often the first voice a patient hears, the first face they see, and the person who helps keep the office organized throughout the day.

This role is ideal for someone who takes pride in doing things correctly, enjoys helping people, and wants to become a trusted part of a growing healthcare practice. We are not looking for someone who just wants a temporary job. We are looking for someone who wants to grow with us.

To Apply

Please submit your resume and a short note to Dr. Madalian through LinkedIn explaining why you think you would be a strong fit for this role. Applications without a short note may not be reviewed.