Administrative Assistant - Member Care Coordinator

Flower of Life Chiropractic; New York (NY); On-site; USD 28,929 - 33,062; Part time

Benefits offered by this job

Weekly chiropractic care

Meaningful work

Close-knit team environment

Job summary

Flower of Life Chiropractic seeks a dedicated Practice Coordinator to be the operational heartbeat of our wellness office in New York. This role involves managing schedules, member communications, and office operations, allowing our clinical team to focus on providing exceptional care.

Ideal candidates will be experienced in fast-paced environments and share our commitment to holistic health. Pay ranges from $21 to $24 per hour, based on experience, with opportunities for growth as our practice expands.

Qualifications

• Experience in a medical, chiropractic, or wellness office setting.
• Proficient with scheduling and practice management software, especially MindBody.
• Ability to communicate warmly and confidently about health and care.

Responsibilities

• Welcome members warmly and manage all communications with clarity.
• Manage appointment schedules to optimize office flow.
• Maintain office organization and serve as a bridge between staff.

Skills

Scheduling and practice management

Communication

Organizational skills

Solutions-oriented approach

Alignment with holistic health

Tools

MindBody software

Job description

At Flower of Life Chiropractic, the Practice Coordinator is the operational heartbeat of the office. You are the first voice families hear, the first face they see, and the person who keeps everything running so our doctors can focus entirely on care.

This is not a standard receptionist position. We are looking for someone who can independently manage the full rhythm of a busy wellness practice, from scheduling and member communications to new member onboarding support and day-to-day operations. You will work alongside our clinical team and report directly to our Clinic Growth Director.

If you are experienced, proactive, warm under pressure, and want your work to genuinely matter, this role is built for you.

Who We Are

We believe every person is born to be amazing. Our mission is to provide clear, transformative neurological chiropractic care that awakens the body's innate healing potential, empowering families to thrive from the inside out. Every day in our office looks like nervous system resets, family milestones, and yes, a lot of baby giggles.

We are a growing practice and we need a Practice Coordinator who grows with us.

Who You Are

• Experienced in a medical, chiropractic, or wellness office setting, you know the pace and you love it
• Proficient with scheduling and practice management software (MindBody experience strongly preferred)
• A natural communicator who can have warm, confident conversations about health, care plans, and next steps
• Highly organized and self-directed, you notice what needs doing before anyone asks
• Calm and solutions-oriented when things get busy or unexpected
• Genuinely aligned with holistic health and family wellness
• Comfortable working independently and taking ownership of your responsibilities

What You'll Do

Member Experience & Communications

• Warmly welcome every member and create an environment where families feel at home immediately
• Manage all incoming calls, texts, and emails with clarity, warmth, and follow-through
• Pre-call new members before their first visit to prepare them, answer questions, and build rapport
• Guide prospective members through their care journey and help them understand the value of what we offer
• Follow up on no-shows, cancellations, and lapsed members to support retention

Scheduling & Practice Operations

• Manage and optimize the appointment schedule using MindBody to keep all slots filled and the day flowing
• Coordinate new member appointment slots and communicate availability to the clinical team
• Handle payment processing, care plan documentation, and end-of-day reporting
• Identify and close scheduling gaps before they become revenue losses
• Support early visit retention, proactively engage members between visits 1–4 to encourage commitment to their care plan

Office Management

• Maintain the flow, organization, and energy of our healing space
• Keep the office stocked, tidy, and running without a hitch
• Support our doctors and team so nothing falls through the cracks
• Serve as the communication bridge between clinical staff, our remote Clinic Growth Director, and our lead doctor

What We Offer

• $21–$24/hour based on experience
• Approximately 24–30 hours per week, Tuesday through Saturday
• Weekly chiropractic care, you receive the same care we offer our members
• Meaningful, mission-aligned work that genuinely changes lives every single day
• A close-knit, heart-centered team of practitioners who take the work seriously and each other warmly
• A front-row seat to real human transformation, and a real role in making it happen
• Room to grow as the practice grows — we are expanding and we want people who want to grow with us

Strongly Preferred

• MindBody software experience
• Prior chiropractic, physical therapy, running a pilates/yoga studio or integrative wellness office experience
• Experience with care plan conversations or patient education
• Experience with collecting payment for plans, packages or services

How to Apply

Send your resume and a brief explanation about what draws you to this role and what wellness means to you. Please email: [e-mail]