Patient Care Coordinator: Front Desk & Scheduling Pro

Ottobock; Sumter (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

HSA

FSA

Life insurance

Paid time off

Company holidays

Floating holidays

Disability insurance

401k match

DailyPay

Job summary

Carolina O&P, part of Ottobock.care, is seeking a Patient Care Coordinator at our Sumter, SC location. You will greet patients, manage scheduling, and ensure documentation is accurate while supporting clinicians and insurance interactions.

You’ll handle front desk duties, patient communications, and billing tasks, contributing to smooth patient visits and high-quality care in a fast-paced clinical setting.

Qualifications

• Ability to manage several tasks in a fast-paced environment.
• Customer service experience.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Accept patient payments, including cash payments, if applicable.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Databases

Medical terminology

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Carolina O&P, part of Ottobock.care, is seeking a Patient Care Coordinator at our Sumter, SC location. You will greet patients, manage scheduling, and ensure documentation is accurate while supporting clinicians and insurance interactions.

You’ll handle front desk duties, patient communications, and billing tasks, contributing to smooth patient visits and high-quality care in a fast-paced clinical setting.