Patient Care Coordinator: Front Desk + Scheduling Pro

Jamestown-S; Sequim (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Jamestown Family Health Clinic is seeking a professional Patient Care Coordinator to join our healthcare team. The PCC provides patient care coordination and customer service while supporting reception, clerical, financial, and administrative functions for our patients and business office.

Responsibilities include answering calls, scheduling 25+ providers, collecting co-pays and payments, posting entries, updating insurance data, and coordinating tasks in a fast-paced clinic.

Qualifications

• High School Diploma or equivalent required; Associates Degree preferred.
• Two years of customer service experience; one year of reception in a clinic setting preferred.
• Basic money handling and office equipment experience.
• Computer proficiency in Microsoft Office, 10-Key, and keyboarding at >40 wpm.
• Exceptional interpersonal skills with strong verbal and written communication.
• Must pass criminal background check.
• WA Medical Assistant Certification eligibility (Level A/C/E) preferred; knowledge of medical terminology and billing preferred.
• Strong time management and organizational abilities.

Responsibilities

• Greet patients and check them in for appointments promptly.
• Route calls on multi-line phones and route messages.
• Collect, verify, and input patient demographic and insurance information.
• Schedule appointments for 25+ providers.
• Collect co-pays and post payments.
• Assist patients with forms and general tasks.
• Participate in clinic meetings and adhere to policies.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Time management

Education

High School Diploma or equivalent

Associates Degree preferred

Medical Assistant Certification eligibility Level A/C/E preferred

Tools

Microsoft Office

10-Key

Typing 40 wpm

Job description

Jamestown Family Health Clinic is seeking a professional Patient Care Coordinator to join our healthcare team. The PCC provides patient care coordination and customer service while supporting reception, clerical, financial, and administrative functions for our patients and business office.

Responsibilities include answering calls, scheduling 25+ providers, collecting co-pays and payments, posting entries, updating insurance data, and coordinating tasks in a fast-paced clinic.