Patient Care Coordinator - Front Desk & Scheduling

UnitedHealth Group; Torrance (CA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off & holidays

Medical, dental, vision benefits

401(k) plan

Education reimbursement

Employee discounts

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator to support clinic operations, registration, insurance verification, and appointment scheduling. The role emphasizes excellent patient service, accurate data entry, and coordination with care teams.

The position requires a High School diploma or GED, 1+ year of MS Office experience, and 6+ months of customer service. Training is provided, with a Monday–Friday schedule and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 1+ years of Microsoft Office experience.
• 6+ months of customer service experience.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients and manage wait time.
• Check-in/check-out tasks including insurance verification and document copying.
• Collect co-payments and issue receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments; verify visit type and PCP.
• Assist with medical records and release requests.
• Maintain waiting room cleanliness and communicate information to patients.
• Collaborate with back-office to ensure smooth patient flow.
• Resolve issues or escalate to management when needed.

Skills

Customer service

Medical terminology

Office procedures

Data entry

Education

High School Diploma/GED

Tools

Microsoft Office

EMR systems

ICD-10 coding

CPT coding

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator to support clinic operations, registration, insurance verification, and appointment scheduling. The role emphasizes excellent patient service, accurate data entry, and coordination with care teams.

The position requires a High School diploma or GED, 1+ year of MS Office experience, and 6+ months of customer service. Training is provided, with a Monday–Friday schedule and comprehensive benefits.