Patient Care Coordinator & Front Desk Scheduler

UnitedHealth Group; Mill Plain (CT); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental insurance

Vision insurance

401(k) savings plan

Education reimbursement

Employee discounts

Employee Assistance Program

Voluntary benefits (pet, legal, LTC)

Job summary

ProHealth Physicians, part of UnitedHealth Group, is seeking a friendly Medical Receptionist for a full-time role in Danbury, CT. You will greet patients, check in/out, answer calls, schedule appointments, collect payments and maintain demographics in the EHR.

The position requires a High School diploma or GED and at least 1 year of receptionist or customer service experience, with basic MS Office skills and reliable transportation. Occasional regional coverage may be required.

Qualifications

• High School Diploma/GED required.
• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency with Microsoft Office.
• Access to reliable transportation and valid US driver's license.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and document patient inquiries in the EHR.
• Outreach to patients for appointments or follow-up.
• Schedule appointments using standard protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR according to procedures.
• Balance payments and prepare deposits.
• Protect patient confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Reliability

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

ProHealth Physicians, part of UnitedHealth Group, is seeking a friendly Medical Receptionist for a full-time role in Danbury, CT. You will greet patients, check in/out, answer calls, schedule appointments, collect payments and maintain demographics in the EHR.

The position requires a High School diploma or GED and at least 1 year of receptionist or customer service experience, with basic MS Office skills and reliable transportation. Occasional regional coverage may be required.