Patient Care Coordinator: Front Desk & Care Support

UnitedHealth Group; Blackiston Mill (IN); Presencial; USD 22.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Resumo da vaga

UnitedHealth Group in New Albany, IN is seeking an Associate Patient Care Coordinator to join Optum Express Care. This role supports front desk operations, greets patients, schedules appointments, handles checkouts, and helps maintain medical records.

You will work with the care team to deliver excellent customer service while adhering to HIPAA and OSHA requirements. This full-time position offers competitive pay, a comprehensive benefits package, and opportunities for growth within a global

Qualificações

• High School Diploma/GED
• 1+ year of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ year of customer service or healthcare experience.

Responsabilidades

• Greet patients and manage waiting areas
• Assist patients with checkout and document copies
• Answer phones and schedule appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Process requests for medical records release and maintain appropriate logs, etc.
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Maintain patient confidentiality and HIPAA/OSHA compliance
• Work Independently, and Assist with Clinical duties on a limited basis
• Perform all other related duties as assigned

Conhecimentos

Customer service

Healthcare experience

Microsoft Outlook

Microsoft Excel

Microsoft Word

Formação

High School Diploma/GED

Ferramentas

EMR software

Insurance verification systems

Descrição da vaga

UnitedHealth Group in New Albany, IN is seeking an Associate Patient Care Coordinator to join Optum Express Care. This role supports front desk operations, greets patients, schedules appointments, handles checkouts, and helps maintain medical records.

You will work with the care team to deliver excellent customer service while adhering to HIPAA and OSHA requirements. This full-time position offers competitive pay, a comprehensive benefits package, and opportunities for growth within a global