Patient Care Coordinator: Front Desk & Care Flow Leader

joinaegvision; Cambridge (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk, patient flow, and schedule optimization. You will coordinate care across the team, confirm appointments, verify insurance, enter demographics in EMR, and support financial transactions.

The role emphasizes clear communication, organization, and patient-centered service in a fast-paced eye care setting. Ideal candidates have a high school diploma, basic computer skills, and ability to learn EMR systems; excellent organizational and

Qualifications

• Greet patients and serve as primary contact for interactions.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email communications promptly.
• Schedule patient appointments and support provider schedule optimization, including cancellations and reschedules.
• Confirm appointments and remind patients to reduce no-shows.

Skills

Customer service

Multitasking

Communication skills

Education

High school diploma

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk, patient flow, and schedule optimization. You will coordinate care across the team, confirm appointments, verify insurance, enter demographics in EMR, and support financial transactions.

The role emphasizes clear communication, organization, and patient-centered service in a fast-paced eye care setting. Ideal candidates have a high school diploma, basic computer skills, and ability to learn EMR systems; excellent organizational and