Patient Care Coordinator - Front Desk

Mountain Land Physical Therapy, Inc; Provo, Northern (UT, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Mountain Land Physical Therapy, Inc. is seeking a friendly Patient Care Coordinator (Front Desk / Medical Receptionist) in Provo to manage scheduling and payments while ensuring a welcoming patient experience from check-in to check-out.

We provide complete training and mentorship, making this a great fit for candidates with front office experience or those new to healthcare, with full-time hours and a supportive clinic culture in Utah.

Qualifications

• High school diploma or equivalent required.
• Experience in front office, medical receptionist, hospitality, or customer service preferred.
• Proficient with computers and quick to learn new software.
• Excellent communication, attention to detail, and ability to multitask.
• Friendly, team-oriented, professional demeanor; healthcare setting willing to learn.

Responsibilities

• Greet and check in patients and set a welcoming tone.
• Manage provider schedules using scheduling software.
• Collect co-pays, co-insurance, deductibles, and private payments at time of service.
• Answer phones and respond to emails with customer service.
• Maintain HIPAA compliance and confidentiality in all interactions.
• Keep front desk and waiting area organized and welcoming.
• Update patient information accurately as needed.

Skills

Customer service

Multitasking

Communication

Office software

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Description

Location: 445 N. University Ave., Provo, UT 84601

Schedule: Full-Time, Mon-Thur 8:00am-5:00pm & Fri 9:30am-1:30pm. Some flexibility with these hours available

Pay Range: $17-$19/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. In-person/virtual interview with front office trainer 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Provo. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.

What You’ll Do:

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

• Front office, medical receptionist, hospitality, retail, or customer service experience preferred
• Comfortable using computers (Microsoft Office) and learning new software quickly
• Strong communication, attention to detail, and ability to multitask
• Friendly, team-oriented, professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive clinic culture with training and mentorship
• Clear growth opportunities (medical billing, clinic operations, support services)
• Meaningful work helping patients stay consistent with their plan of care and recovery

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred
• Ability to communicate in Spanish effectively