Patient Care Coordinator - Front Desk

Mountain Land Physical Therapy Partners; Boise (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

PTO

Wellness perks

Job summary

Mountain Land Physical Therapy is seeking a friendly, organized Patient Care Coordinator to join our Boise clinic. You will handle check-in/check-out, schedule management, and patient payments while keeping a welcoming, efficient experience.

We offer training, mentorship, and opportunities to grow in healthcare operations. This full-time front desk role emphasizes patient care and HIPAA compliance in a busy outpatient setting.

Qualifications

• Experience in front desk, medical receptionist, or customer service preferred.
• Comfort with computers and learning new software quickly.
• Strong communication, attention to detail, and multitasking ability.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

Skills

Front office experience

Medical receptionist

Hospitality

Retail

Customer service

Microsoft Office

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office

Job description

Description

Location: 1961 S. Broadway Ave., Boise, ID 83706

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $18/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. Virtual interview with our Front Office Trainer (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Boise. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.

What You’ll Do:

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

• Front office, medical receptionist, hospitality, retail, or customer service experience preferred
• Comfortable using computers (Microsoft Office) and learning new software quickly
• Strong communication, attention to detail, and ability to multitask
• Friendly, team-oriented, professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive clinic culture with training and mentorship
• Clear growth opportunities (medical billing, clinic operations, support services)
• Meaningful work helping patients stay consistent with their plan of care and recovery

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred