Patient Care Coordinator - Front Desk

Mountain Land Physical Therapy Partners; Caldwell (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Wellness perks

Job summary

Mountain Land Physical Therapy Partners is seeking a friendly, organized Patient Care Coordinator (Front Desk/Medical Receptionist) for our Caldwell outpatient clinic. You will handle scheduling and payment collection, ensuring a welcoming, efficient patient experience from check-in to check-out.

We offer complete training and mentorship, making it suitable for experienced front office staff or those new to healthcare.

Qualifications

• Front desk/medical receptionist or customer service experience preferred.
• Comfortable using computers and learning new software.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression.
• Manage provider schedules using scheduling software.
• Collect co-pays, co-insurance, deductibles, and private payments at time of service.
• Answer phones and respond to emails with excellent customer service.
• Maintain HIPAA compliance and confidentiality in all patient interaction.
• Keep the front desk and waiting area organized, efficient, and welcoming.
• Assist with administrative tasks and accurate patient information updates as needed.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office

Job description

Description

Location: 4623 Enterprise Way, Caldwell, ID 83605

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $18 - $20/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. Virtual interview (15-30 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Caldwell. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.

What You’ll Do:

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

• Front office, medical receptionist, hospitality, retail, or customer service experience preferred
• Comfortable using computers (Microsoft Office) and learning new software quickly
• Strong communication, attention to detail, and ability to multitask
• Friendly, team-oriented, professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive clinic culture with training and mentorship
• Clear growth opportunities (medical billing, clinic operations, support services)
• Meaningful work helping patients stay consistent with their plan of care and recovery

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred