Patient Care Coordinator - Front Desk

Socket.dev; Caldwell (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

PTO

Wellness perks

Job summary

Mountain Land Physical Therapy in Caldwell is hiring a Patient Care Coordinator (Front Desk/Medical Receptionist) to manage scheduling, payments, and patient flow in our outpatient clinic. You’ll create a welcoming, efficient experience from check-in to check-out, with training and mentorship provided to support growth in healthcare roles.

This role focuses on front desk duties, HIPAA compliance, and outstanding customer service while supporting therapists and patients in a busy clinic.

Qualifications

• Front desk/medical receptionist or customer service experience preferred.
• Proficient with computers and learning new software quickly.
• Strong communication and attention to detail.
• Friendly, team-oriented and professional demeanor.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression.
• Manage provider schedules using our scheduling software.
• Collect co-pays, co-insurance, deductibles, and private payments at time of service.
• Answer phones and respond to emails with excellent customer service.
• Maintain HIPAA compliance and confidentiality in all patient interaction.
• Keep the front desk and waiting area organized, efficient, and welcoming.
• Assist with administrative tasks and accurate patient information updates as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Description

Location: 4623 Enterprise Way, Caldwell, ID 83605

Schedule: Full-Time, Monday - Friday during clinic hours

Pay Range: $18 - $20/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. Virtual interview (15-30 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy is hiring a friendly, organized, and tech-savvy Patient Care Coordinator (Front Desk / Medical Receptionist) to join our outpatient physical therapy clinic in Caldwell. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.

What You’ll Do:

• Greet and check in patients, creating a friendly and professional first impression
• Manage provider schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with excellent customer service
• Maintain HIPAA compliance and confidentiality in all patient interaction
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

• Front office, medical receptionist, hospitality, retail, or customer service experience preferred
• Comfortable using computers (Microsoft Office) and learning new software quickly
• Strong communication, attention to detail, and ability to multitask
• Friendly, team-oriented, professional demeanor
• Willingness to learn and grow in a healthcare setting

Why Join Us:

• Supportive clinic culture with training and mentorship
• Clear growth opportunities (medical billing, clinic operations, support services)
• Meaningful work helping patients stay consistent with their plan of care and recovery

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred