Patient Care Coordinator: Front Desk & Scheduling

Socket.dev; Caldwell (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

PTO

Wellness perks

Job summary

Mountain Land Physical Therapy in Caldwell is hiring a Patient Care Coordinator (Front Desk/Medical Receptionist) to manage scheduling, payments, and patient flow in our outpatient clinic. You’ll create a welcoming, efficient experience from check-in to check-out, with training and mentorship provided to support growth in healthcare roles.

This role focuses on front desk duties, HIPAA compliance, and outstanding customer service while supporting therapists and patients in a busy clinic.

Qualifications

• Front desk/medical receptionist or customer service experience preferred.
• Proficient with computers and learning new software quickly.
• Strong communication and attention to detail.
• Friendly, team-oriented and professional demeanor.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression.
• Manage provider schedules using our scheduling software.
• Collect co-pays, co-insurance, deductibles, and private payments at time of service.
• Answer phones and respond to emails with excellent customer service.
• Maintain HIPAA compliance and confidentiality in all patient interaction.
• Keep the front desk and waiting area organized, efficient, and welcoming.
• Assist with administrative tasks and accurate patient information updates as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Mountain Land Physical Therapy in Caldwell is hiring a Patient Care Coordinator (Front Desk/Medical Receptionist) to manage scheduling, payments, and patient flow in our outpatient clinic. You’ll create a welcoming, efficient experience from check-in to check-out, with training and mentorship provided to support growth in healthcare roles.

This role focuses on front desk duties, HIPAA compliance, and outstanding customer service while supporting therapists and patients in a busy clinic.