Patient Care Coordinator (Franklin/Westhaven)

Usphysicaltherapy2; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision and Basic Life

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

6 paid holidays

401(k) matching

Disability Insurance

Health & Wellness Program

Gym Membership Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

STAR is seeking a Patient Care Coordinator in Franklin, TN to act as the first point of contact for patients and customers, delivering friendly, efficient service while supporting medical office operations. The role combines customer service, administrative tasks, and basic patient care assistance.

You will coordinate appointments, verify insurance, manage EMR software, and remain the face of STAR in every interaction.

Qualifications

• High School Diploma or equivalent is required.
• 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and familiarity with Electronic Medical Record software; Raintree knowledge is a plus.
• Understanding of Medical Insurance Verification & Authorization.
• Excellent communication skills both verbal & written.

Responsibilities

• Facilitates the delivery of health care through customer service and administrative tasks, and assisting with patient care.
• Acts as the first point of contact for patients and customers, serving as the voice and face of STAR.
• Supports health care delivery and administrative processes to ensure smooth operations.

Skills

Customer service

Verbal communication

Written communication

Medical office experience

MS Office proficiency

EMR familiarity

Insurance verification

Reliability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Raintree experience

Job description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.
• Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Benefits Package includes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog