Patient Care Coordinator

Star-Physical-Therapy; Alamo (TN); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision and Basic Life

Flexible Spending Accounts

Health Savings Accounts

Generous Paid Time Off

6 paid holidays

401(k) matching

Supplemental Life, Short- & Long-Term 

Health & Wellness Program

Employee Assistance Program

Voluntary Benefits

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator to be the voice and face of our clinics. You will handle patient check-in, scheduling, and insurance verification while delivering friendly, professional customer service.

As the first point of contact, you will collaborate with clinicians and staff to ensure smooth daily operations and a welcoming environment across our Tennessee locations.

Qualifications

• 1+ years of medical office receptionist experience.
• Proficient with Microsoft Office; familiarity with EMR software.
• Understanding of Medical Insurance Verification & Authorization.

Responsibilities

• Serve as the first point of contact for patients and customers.
• Provide excellent customer service and effective communication with staff, physicians, patients, and insurers.
• Maintain orderly reception, treatment, and storage areas.

Skills

Customer service

Communication

Administrative tasks

Medical office experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software

Raintree

Job description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level

Additional Information

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog

Investment from a company that wants you to succeed and thrive!