Patient Care Coordinator (Franklin/Grassland)

STAR Physical Therapy; Franklin (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus Rewards

Medical/Dental/Vision + Life

FSA

HSA

Paid Time Off

6 Holidays

401(k) Matching

Disability Insurance

Wellness Program

Gym Discounts

EAP

Voluntary Benefits

Job summary

STAR Physical Therapy in Franklin, TN is seeking a Patient Care Coordinator to join our team. You will be the first point of contact for patients, delivering friendly customer service and handling front-desk duties while supporting clinical staff with patient flow.

The ideal candidate has 1+ year medical office receptionist experience, proficiency in Microsoft Office, and familiarity with EMR systems like Raintree. Strong communication and insurance verification knowledge are a must.

Qualifications

• High School Diploma or equivalent.
• At least 1 year medical office receptionist experience.
• Proficient in Microsoft Office; familiarity with EMR software; Raintree a plus.
• Understanding of medical insurance verification and authorization.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitate health care delivery via customer service and administrative tasks.
• Be the first point of contact as the voice and face of STAR.
• Maintain smooth daily clinic operations with excellent service and communication.
• Keep treatment, reception, and storage areas organized.

Skills

Customer Service

Administrative Tasks

Microsoft Office

EMR Experience

Verbal & Written Communication

Education

High School Diploma or equivalent

Tools

Raintree EMR

Job description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We Are Committed To

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Benefits Packageincludes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog