Patient Care Coordinator-Floater

Northwest Physical Therapy, Inc; Ohio; On-site; USD 22,000 - 30,000; Full time

Job summary

Northwest Physical Therapy, Inc. is seeking a Patient Care Coordinator: Floater to support our four offices. This full-time role involves traveling to fill in for days off and ensuring a seamless patient experience across sites.

You will greet patients, coordinate treatments with medical staff, and manage billing, insurance authorizations, and payments while maintaining patient records. Strong communication and organizational skills are essential.

Qualifications

• Experience greeting patients and assisting in a clinical setting.
• Strong communication with patients and medical staff.
• Ability to coordinate schedules across multiple offices.

Responsibilities

• Greet patients and visitors at clinics.
• Coordinate patient therapy treatments with staff and other providers.
• Prepare and maintain patient billing and medical records.
• Manage insurance benefits, authorizations, and payments.
• Explain coverage, deductibles, and co-pays to patients after benefits are obtained.
• Perform filing, mailing, and general communication tasks.
• Assist with general cleaning and upkeep of offices and reception areas.
• Coordinate the patient visit schedule to ensure a smooth experience.

Skills

Customer service

Communication

Team coordination

Office administration

Tools

Billing software

Medical records software

Job description

Patient Care Coordinator: Floater

Integral to our patient experience at Northwest Physical Therapy. In this role, you will:

• Full Time Position.
• Travel to our 4 offices to fill in for scheduled and unscheduled days off.
• Greets patients and general public upon entering the facility.
• Communicate with other medical professionals and patients to coordinate patient therapy treatments.
• Prepares and maintains patient billing and medical records.
• Manages patient insurance benefits, authorizations, and payment information.
• Communicates insurance coverage, coverage limits, deductibles, and co-pay information to patients once benefit information is obtained.
• Performs general filing, mailing, and communication tasks.
• Performs general cleaning and upkeep of office, clinic and reception areas.
• Manages the patient experience through their effective communication, gathering accurate insurance information, and navigating the patient's therapy visit schedule, to provide the optimal healing environment.