Patient Care Coordinator - Float Position

Pro Spine and Pain; Franklin (WI); On-site; USD 33,000 - 42,000; Full time

Job summary

Qualifications

• High school diploma or equivalent.
• Strong organizational and communication skills.
• Ability to provide excellent customer service under pressure.
• Leadership qualities and teamwork experience.
• Familiarity with Microsoft Office.

Responsibilities

• Greet and register patients on arrival.
• Verify insurance and demographics at each visit.
• Explain outstanding balances and collect funds.
• Collect co-pays and issue receipts.
• Schedule appointments per guidelines and answer calls.
• Direct multi-line phone inquiries to appropriate locations.
• Provide general ASC/clinic procedure information.
• Maintain waiting area cleanliness and patient dignity.
• Coordinate with providers to minimize delays.
• Assist distressed patients and coordinate transportation when needed.
• Sign in vendors and ensure proper identification.

Skills

Customer service

Communication

Organizational skills

Leadership qualities

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Care Coordinator - Float Position

Full Time Franklin, WI, US

2 days ago Requisition ID: 1141

Patient Care Coordinator

Department: ASC or Clinic

Location: ASC or Clinic

Reports To: PCC Manager

Employment Status: Full Time

FLSA Status: Non-Exempt

About the Employer

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at www.ppwhealth.com .

Position Summary

This position is responsible for verification of information during patient registration process, direct incoming phone communication to appropriate location and person within the organization, and for the scheduling of future patient appointments. This position is responsible displaying a positive company image while providing excellent customer service to ensure a desirable visit for patients and visitors. This position is a "FLOAT" role, meaning you will be covering multiple locations per week.

• Greetandregistereachpatientas theyarrive.
• Verifyinsuranceandpatientdemographicinformationateachvisit.
• Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds.
• Collectco-paysand createpatientreceipts.
• Schedule appointmentsfollowingthePPWSchedulingGuidelines.
• Answera multi-linephoneandtransferappropriately.
• DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem.
• Apply appropriate customer service skills and proactive communicationwhen dealing with patients.Speakclearlyandinamature,professionalmanner.
• Maintain the patient waiting area in a neat and clean condition.
• Demonstratepatience, compassion, kindness and empathy. Provide clear explanations of appropriatepatient-relatedpoliciesandalways maintain safety and dignity of patient.
• Ensurepatientschedulebyremindingproviderofservicedelays.
• Assistillordistraughtpatients,asnecessary. Telephonetaxisorfamilymembers,wherenecessary,fortransportation. Notify ASC RN Manager or designee of difficulties.
• Ensureallvendors/visitorssign-inandwearappropriateidentification.
• Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee.
• Openandsortallofficemail.Deliveroutgoingmailto postofficeatendofday.
• Inaddition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing:
  • Resource: Liaison between site and off-site staff and RN Manager. Responsible for day to day monitoring of workflow and scheduling in the outreach areas; act as a resource to the staff for operational issues and to any other customer who needs assistance. Work with RN Manager to assist with new locations in terms of workflow, IT equipment, contacts, and staffing.
  • Administration: Assist site manager with duties such as time keeping, scheduling, staff evaluations, invoices, petty cash, etc. Help support corporate Quality Assessment and Performance Improvement initiatives as a member of the team.

Qualifications

• HighSchooldiplomaorequivalent.
• Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting.
• Strongorganizational,judgment,communication,andanalyticalskills;sometimesunderpressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.