Patient Services Coordinator - Float

PT Solutions Physical Therapy; New Braunfels (TX); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Competitive compensation

Professional development

Paid Time Off (PTO)

Reimbursement for endurance race entry fees

Job summary

PT Solutions Physical Therapy in New Braunfels seeks a Patient Service Coordinator to play a crucial role in connecting patients, providers, and insurers. The position involves administrative tasks like verifying insurance coverage and coordinating referrals.

We offer a competitive pay range of $16-$19/hr and invest in our team's growth with mentoring and development opportunities. Join us in making a difference in patients' lives while advancing your career in a recognized Top Workplace.

Qualifications

• Minimum of 1-2 years of customer service experience preferred, especially in healthcare.
• High School or GED diploma required.

Responsibilities

• Reconcile patient payments while following HIPAA guidelines.
• Obtain authorization and prior authorization.
• Maintain relationships with patients and providers.

Skills

Customer service experience

HIPAA compliance

Education

High School or GED diploma

Job description

Why Join PT Solutions

At PT Solutions Physical Therapy, we’re more than just a private practice— we’re a clinician-founded, mission‑driven community dedicated to expanding access to life‑changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward‑thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance‑based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities As a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

Full Time

Compensation

Pay Range: $16-19/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position)

Clinic Address

Float PSC that can travel to Aquarena Springs, San Marcos, New Braunfels, and Cibolo clinics
750 Landa St
New Braunfels, Texas 78130

A Mission That Moves Us

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

We are an equal opportunity employer and welcome all qualified candidates to apply.