Patient Care Coordinator — Elevate Front Desk Experience

AEG Vision; New Holland (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in New Holland, PA is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience from arrival to follow-up, while maintaining accurate EMR records.

The role requires strong organizational and communication skills, the ability to multitask in a fast-paced environment, and a commitment to patient-centered service across all interactions.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules; manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Communicate coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits.
• Record charges and payments in EMR; monitor balances and claims.
• Monitor daily patient flow and adjust schedules to improve efficiency.
• Communicate wait times and next steps to patients to ensure a positive experience.
• Coordinate with clinical teams for smooth transitions during visits.
• Support recall and reactivation for ongoing care; assist with annual visits.
• Maintain an organized, clean front office; perform other duties as needed.

Skills

Customer service

Scheduling

EMR knowledge

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

AEG Vision in New Holland, PA is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a seamless patient experience from arrival to follow-up, while maintaining accurate EMR records.

The role requires strong organizational and communication skills, the ability to multitask in a fast-paced environment, and a commitment to patient-centered service across all interactions.