Patient Care Coordinator - Front Desk

SWICFT MEDICAL PARTNERS LLC; Naples (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SWICFT MEDICAL PARTNERS LLC in Naples, Florida is seeking a Patient Care Coordinator to efficiently manage patient communications and appointments in a busy cardiology practice. The ideal candidate will have proficiency in electronic medical records, exceptional customer service skills, and at least a high school diploma. Responsibilities include handling patient calls, scheduling appointments, and maintaining patient records. A competitive salary and benefits package are offered, along with a supportive work environment focused on patient care.

Qualifications

• Experience in a medical office, preferably in cardiology or internal medicine is desired.
• Knowledge of medical terminology is essential.
• Minimum of 1 year of medical office experience preferred.

Responsibilities

• Answer patient calls efficiently, ensuring timely communication.
• Accurately take messages and convey information effectively.
• Schedule and coordinate patient appointments.

Skills

Proficient computer skills with knowledge of electronic medical records

Excellent interpersonal, communication, and customer service skills

Attention to detail and organized

Ability to work as a member of a team

Ability to maintain confidentiality

Education

High school diploma or equivalent

Medical office experience

Medical terminology knowledge

Clinical experience

Tools

Athenahealth

Job description

Patient Care Coordinator / Front Desk Check-In

SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator/Check-out for a busy cardiology practice. Looking for a candidate with a specific skill set to work closely with patients in a concierge level care setting.

Responsibilities

• Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner.
• Communicate with patients in a courteous, professional, cooperative, and mature manner.
• Accurately take messages and convey information to physician, medical assistant or patient.
• Coordinate testing/patient appointments within office and/or with outside imaging centers if needed.
• Schedule and reschedule appointments as needed.
• Recognize and respond appropriately to urgent situations.
• Collect and input insurance information in patient charts.
• Collect payment/co-pays at check in/check out.
• May be required to perform the duties of other employees in their absence.

Skills / Requirements

• Proficient computer skills with knowledge of electronic medical records.
• Excellent interpersonal, communication, and customer service skills.
• Previous cardiology or internal medicine experience preferred, but the right candidate can be trained.
• Attention to detail and organized.
• Ability to work as a member of a team.
• Ability to maintain confidentiality.

Qualifications

• High school diploma or equivalent.
• Medical office experience desired, preferably in cardiology or internal medicine.
• Medical terminology knowledge.
• Clinical experience required.

Benefits

• 401(k).
• Dental insurance.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Vision insurance.

Schedule

• Day shift.
• Monday to Friday.
• No weekends.

COVID-19 Considerations

Due to COVID-19 and the risks it poses to our patients, our office observes social distancing practices and use of PPE.

Education

• High school or equivalent (Preferred).

Experience

• Medical terminology: 1 year (Preferred).
• Medical office: 1 year (Preferred).
• Customer service: 1 year (Preferred).
• Athenahealth: 1 year (Preferred).

We offer a highly competitive salary and benefits package. Please submit resume for consideration.

Work Location: One location.