Patient Care Coordinator - Front Desk

SWICFT Cardiology; Naples (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SWICFT Cardiology in downtown Naples is seeking a Patient Care Coordinator for a busy cardiology practice. You will work at the front desk, greet patients, collect insurance information, schedule and reschedule appointments, and input orders for labs under physician supervision.

Ideal candidates have medical terminology knowledge, prior medical office experience in cardiology or internal medicine, and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• Medical office experience preferred, preferably in cardiology or internal medicine.
• Medical terminology knowledge.
• Clinical experience required.
• Athenahealth experience is preferred.

Responsibilities

• Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner.
• Communicate with patients in a courteous, professional, cooperative, and mature manner.
• Accurately take messages and convey information to physician, medical assistant or patient.
• Work closely with physician to input orders for labs and testing under the appropriate diagnoses.
• Coordinate testing/patient appointments within office and/or with outside imaging centers if needed.
• Schedule and reschedule appointments as needed.
• Recognize and respond appropriately to urgent situations.
• Collect and input insurance information in patient charts.
• Collect payment/co-pays at check in/check out.
• May be required to perform the duties of other employees in their absence.

Skills

EMR proficiency

Interpersonal skills

Communication skills

Cardiology/Internal medicine exp

Attention to detail

Team player

Confidentiality

Customer service

Education

High school diploma or equivalent

Medical terminology knowledge

Tools

Athenahealth

Job description

Patient Care Coordinator / Front Desk

SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator for a busy cardiology practice. Looking for a candidate with a specific skill set to work closely with patients in a concierge level care setting. The ideal candidate will have experience in either internal medicine or cardiology and possesses clinical knowledge of common medications and general healthcare conditions.

Responsibilities:

• Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner.
• Communicate with patients in a courteous, professional, cooperative, and mature manner.
• Accurately take messages and convey information to physician, medical assistant or patient.
• Work closely with physician to input orders for labs and testing under the appropriate diagnoses.
• Coordinate testing/patient appointments within office and/or with outside imaging centers if needed.
• Schedule and reschedule appointments as needed.
• Recognize and respond appropriately to urgent situations.
• Collect and input insurance information in patient charts.
• Collect payment/co-pays at check in/check out.
• May be required to perform the duties of other employees in their absence.

Skills/Requirements:

• Proficient computer skills with knowledge of electronic medical records.
• Excellent interpersonal, communication, and customer service skills.
• Previous cardiology or internal medicine experience preferred, but the right candidate can be trained.
• Attention to detail and organized.
• Ability to work as a member of a team.
• Ability to maintain confidentiality.

Qualifications:

• High school diploma or equivalent.
• Medical office experience desired, preferably in cardiology or internal medicine.
• Medical terminology knowledge.
• Clinical experience required.

We offer a highly competitive salary and benefits package.

Benefits:

• 401(k).
• Dental insurance.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Vision insurance.

Schedule:

• Day shift.
• Monday to Friday.
• No weekends.

COVID-19 considerations:

Due to COVID-19 and the risks it poses to our patients, our office observes social distancing practices and use of PPE.

Education:

• High school or equivalent (Preferred).

Experience:

• Medical terminology: 1 year (Preferred).
• Medical office: 1 year (Preferred).
• Customer service: 1 year (Preferred).
• Athenahealth: 1 year (Preferred).

Work Location:

• One location.