Patient Care Coordinator: Care & Scheduling Specialist

UnitedHealth Group; Layton (FL); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical & Health Plans

Dental & Vision

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary benefits

Job summary

UnitedHealth Group in Layton, UT is seeking a Patient Care Coordinator. You will provide exceptional service, verify demographics and insurance in scheduling and practice management software, schedule appointments, and work with providers to support Medicare patients.

Join a team focused on quality, lean processes, and care delivery. The role requires strong customer service, collaboration with back-office staff, and offers growth opportunities within a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• 6+ months of experience in a healthcare office setting.
• Proficiency with Microsoft Office required.

Responsibilities

• Provide exceptional service to all customers.
• Manage quality-measure adherence and accuracy of demographic data in scheduling and practice management software.
• Verify patient demographics and insurance information; update records as needed per Standard Work.
• Schedule appointments and confirm visit type and PCP empanelment.
• Collaborate with providers to ensure Medicare-related care and annual wellness exams are completed.
• Coordinate with back-office staff to maintain smooth patient flow; assist teammates as needed.
• Handle service issues and escalate to appropriate management or clinical staff when required.

Skills

Customer service

Mathematical calculations

Phone handling

Medicare portal navigation

Medical terminology

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Layton, UT is seeking a Patient Care Coordinator. You will provide exceptional service, verify demographics and insurance in scheduling and practice management software, schedule appointments, and work with providers to support Medicare patients.

Join a team focused on quality, lean processes, and care delivery. The role requires strong customer service, collaboration with back-office staff, and offers growth opportunities within a comprehensive benefits package.