Patient Care Coordinator – Audiology (Multi-Office)

BROOKLYN AUDIOLOGY ASSOCIATES, PC

New York (NY)

On-site

USD 26,174 - 30,307

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Health Insurance (allowance towards)

Retirement plan

PTO

Job summary

Brooklyn Audiology Associates is seeking professional Customer Service Representatives to resolve patient inquiries and support exceptional care. Ideal candidates will excel at communication, work well under deadlines, and be willing to travel among three Brooklyn offices.

The role emphasizes first-contact patient engagement, scheduling management, and responsive service in a fast-paced healthcare setting. Russian language skills are a plus, and prior medical front-office experience is

Qualifications

Experience in medical practice or healthcare front office preferred.
Experience with Microsoft Office, Word, Excel.
Exceptional time management, interpersonal, verbal and written communication skills.
English and Russian speakers preferred.

Responsibilities

Receives and responds to customer inquiries.
Answer telephones in a professional manner.
Acts as the first point of contact for customer inquiries.
Respond to questions regarding hearing loss (following training).
Communicate with customers via email, chat, and other forms.
Serve as a point of contact for customers to troubleshoot issues.
Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
Must be willing to travel to all 3 offices (Bay Ridge, Sheepshead Bay, Brooklyn Heights).