Patient Care Coordinator

Brooklyn Audiology Associates; New York (NY); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

Health insurance

Vision/dental plan

Retirement plan

Paid time off

401(k) matching

Company parties

Opportunity for advancement

Training & development

Job summary

A healthcare company in New York is seeking motivated Customer Service Representatives to provide exceptional care and support to patients. The ideal candidates will possess excellent communication skills, a strong background in customer service, and the ability to thrive under pressure. Responsibilities include managing patient inquiries, coordinating schedules, and providing outstanding service. This position offers both part-time and full-time opportunities with competitive hourly pay and a range of benefits.

Qualifications

• A passion for solving customer issues and working in a fast-paced environment.
• Exceptional telephone skills are required.
• Experience in medical practice or healthcare front office preferred.

Responsibilities

• Receive and respond to customer inquiries.
• Answer telephones in a professional manner.
• Act as the first point of contact for customer inquiries.
• Respond to questions regarding hearing loss after training.
• Communicate with customers via e-mail and chat.
• Troubleshoot customer issues.
• Create patient opportunities.

Skills

Customer service experience

Excellent communication skills

Sales experience

Microsoft Office proficiency

Time management

Multitasking

Calm under pressure

Bilingual (English and Russian)

Education

College degree

Job description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Brooklyn Audiology Associates is looking for professional and motivated Customer Service Representatives. The ideal candidates will demonstrate a passion for solving customer issues, have a previous background in customer service and enjoy working in a fast-paced environment. Additionally, successful individuals will have a good work ethic, possess excellent communication skills and be able to work under tight deadlines.

As the first point of contact with patients, responsibilities include nurturing patients' trust,loyalty, and engaging with them to ensure the delivery of exceptional care, in addition to making and taking phone calls, managing, tracking, and auditing schedules. Exceptional telephone skills REQUIRED. Russian speaking is a PLUS. This person should be someone that provides 5 -Star Customer Service*!!

Responsibilities:

Receives and responds to customer inquiries.

Answer telephones in a professional manner.

Acts as the first point of contact for customer inquiries.

Respond to questions regarding hearing loss (following training).

Communicate with customers using e-mail, chat, and other forms of communication.

Serve as a point of contact for customers to troubleshoot any issues they are having.

Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!

Must be willing to travel to all 3 offices. (Bay Ridge, Sheepshead Bay, Brooklyn Heights)

Requirements

College degree (preferred).

Experience in medical practice or healthcare front office (preferred).

Experience with Microsoft Office, Word, Excel

Exceptional time management, interpersonal, and verbal and written communication skills.

Proactive, organized approach to multitasking.

Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations.

English and Russian speakers preferred.

Benefits

Health Insurance (allowance towards)

Vision/dental plan

Retirement plan

PTO (Paid Time Off-sick, holiday vacation)

Job Types: Part-time, Full-time

Salary: $19.00 - $22.00 per hour