Patient Care Coordinator

BROOKLYN AUDIOLOGY ASSOCIATES, PC; New York (NY); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Health Insurance (allowance towards)

Retirement plan

PTO

Job summary

Brooklyn Audiology Associates is seeking professional Customer Service Representatives to resolve patient inquiries and support exceptional care. Ideal candidates will excel at communication, work well under deadlines, and be willing to travel among three Brooklyn offices.

The role emphasizes first-contact patient engagement, scheduling management, and responsive service in a fast-paced healthcare setting. Russian language skills are a plus, and prior medical front-office experience is

Qualifications

• Experience in medical practice or healthcare front office preferred.
• Experience with Microsoft Office, Word, Excel.
• Exceptional time management, interpersonal, verbal and written communication skills.
• English and Russian speakers preferred.

Responsibilities

• Receives and responds to customer inquiries.
• Answer telephones in a professional manner.
• Acts as the first point of contact for customer inquiries.
• Respond to questions regarding hearing loss (following training).
• Communicate with customers via email, chat, and other forms.
• Serve as a point of contact for customers to troubleshoot issues.
• Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
• Must be willing to travel to all 3 offices (Bay Ridge, Sheepshead Bay, Brooklyn Heights).

Skills

Customer service

Communication

Multitasking

Education

College degree

Tools

Microsoft Office

Word

Excel

Job description

Brooklyn Audiology Associates is looking for professional and motivated Customer Service Representatives. The ideal candidates will demonstrate a passion for solving customer issues, have a previous background in customer service and enjoy working in a fast-paced environment. Additionally, successful individuals will have a good work ethic, possess excellent communication skills and be able to work under tight deadlines.

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

As the first point of contact with patients, responsibilities include nurturing patients' trust, loyalty, and engaging with them to ensure the delivery of exceptional care, in addition to making and taking phone calls, managing, tracking, and auditing schedules. Exceptional telephone skills REQUIRED. Russian speaking is a PLUS. This person should be someone that provides 5 -Star Customer Service!!

Responsibilities

• Receives and responds to customer inquiries.
• Answer telephones in a professional manner.
• Acts as the first point of contact for customer inquiries.
• Respond to questions regarding hearing loss (following training).
• Communicate with customers using e-mail, chat, and other forms of communication.
• Serve as a point of contact for customers to troubleshoot any issues they are having.
• Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
• Must be willing to travel to all 3 offices. (Bay Ridge, Sheepshead Bay, Brooklyn Heights)

Requirements

• College degree (preferred).
• Experience in medical practice or healthcare front office (preferred).
• Experience with Microsoft Office, Word, Excel
• Exceptional time management, interpersonal, and verbal and written communication skills.
• Proactive, organized approach to multitasking.
• Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations.
• English and Russian speakers preferred.

Benefits

• Health Insurance (allowance towards)
• Vision/dental plan
• Retirement plan
• PTO (Paid Time Off-sick, holiday vacation)

Job Types: Part-time, Full-time

Salary: $19.00 - $22.00 per hour